Director, Global Organization Effectiveness

We are looking for a dynamic Director to join our Global Organization Effectiveness team.

Operating more than 39,000 restaurants across 121 markets, aligning our workforce is not an easy feat, but it’s certainly an exciting one. At McDonald’s, we recognize that our talent is our greatest asset—but only when it’s positioned to operate in an environment with clear processes, decision rights, roles, and team structures.

McDonald’s Organization Effectiveness Team is dedicated to optimizing the way the organization operates in today’s fast-paced, rapidly changing business environment. As leadership shares its vision and strategy, the OE Team is focused on designing creative solutions that enable teams to work together effectively and efficiently across its globalized business model. Our team, in conjunction with our Global People partners, brings the strategy to life through people alignment.

The individual in this position will lead a portfolio of engagements across the globe, from organization design and organization effectiveness including supporting the implementation of organization designs, to organization reviews. This role partners closely with other teams in Global People including Center HR (the HR Business Partners), Total Rewards (who performs leveling and administers compensation), and others in the Global Talent organization (including Talent Attraction). This position reports to the Senior Director, Global Organization Effectiveness.

Primary responsibilities

• Stay up-to-date and informed on trends and innovations in organization effectiveness. Bring to the table new designs, tools, and methods that will help position the organization to grow.
• Partner with senior leadership and HR Business Partners to review current organizational performance and culture; make recommendations for design of solutions (including structure, roles, decision rights, interfaces, forums, etc.) and build implementation plans to support necessary changes.
• Lead organization design and operating model projects, fostering the development of organizational capabilities and structures needed to support the execution of the business strategy.
• Manage a portfolio of projects operating in parallel; navigate ambiguity to define work and direct work for the team, balance competing priorities; drive alignment amidst midstream adjustments.
• Support senior leaders in organizational design changes, including delivering team norming workshops to align behaviors and ways of working for the future.
• Steward effectiveness resource investment and efficiency across the enterprise by promoting healthy organization shape and size; contribute to and reinforce organization governance processes; report on regular organization metrics.

• Successful track record of working with C-level leaders. Superior interpersonal, facilitation, communication and consulting skills. Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in the organization.
• Expert technical knowledge in areas of organization effectiveness, talent management, compensation, change management, and HR processes. Ability to translate business strategies into organizational design challenges and then solutions. Ability to break down silos by creating cross-functional teams to devise comprehensive design solutions that can be more readily embedded into the current environment.
• Experienced and comfortable handing large amounts of critical data. Expert-level skill in working with data via Excel or other systems.
• Has an analytical attitude. Experience working with numbers and reporting
• Ability to set direction, develop and lead talent strategies that are aligned with business strategy including scoping organization components of complex transformations with interconnected workstreams and dependencies. Strong project management skills, including a proven track record of leading large, complex projects using standard project management practices and tools; experience with agile project management practices a plus. Ability to engage senior partners throughout a project lifecycle.
• High emotional intelligence and politically adept. High energy with a strong work ethic and eye for business. Must be flexible and able to work in a fast-paced and ambiguous environment. Open to learning new systems and processes.
• Experience working in large, multi-national corporations in a highly-matrixed, complex structure; retail experience a plus. Experience working with many countries and cultures. Understands the needs and challenges of global leaders.
• Previous experience in a large consultancy (strategy, organization, or human capital practices) a significant plus.
• Deep understanding of organizational finance, specifically workforce costing, annual budgeting and planning processes.
• Bachelor’s degree required. Masters in Organizational Development/Design, Leadership, or related field strongly preferred.
• At least 6 years of experience in roles responsible for organizational development, leadership and people development.

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