Director, Global Learning Operations

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The Director of Global Learning Operations will play a critical role in building and managing infrastructure for Learning Content Management and front-end LMS systems through the implementation of role-based journeys. This leader will be responsible for ensuring an optimal end-to-end learner user experience for the field. They will provide a learning platform, project management and learning evaluation, and analytics oversight. Lastly, they will partner with Global Content and Delivery on a variety of strategic field initiatives such that we can track and measure progress.

This position is a manager role reporting to the Vice President, Sales and Customer Success Learning & Development.

Responsibility

• Prepare quarterly reports on the business impact of field learning programs in partnership with project owners and business intelligence, including learning evaluation and analytics
• Manage the Learning Operations team and ensure the team is providing proper support to internal and external stakeholders
• Partner with different teams to identify gaps and inefficiencies that affect the successful execution of projects assigned to the Learning Operations team
• Build workflows in the system to support content development
• Build dashboards and manage global learning operations analytics in support of Performance Partner and Regional Leadership teams
• Oversee the maintenance and development of learning platforms to ensure that learning materials are effectively delivered and that we have systems to track the history, usage, and consumption of learning content
• Provide oversight for the departmental budget, make recommendations for budget adjustments, and assist in preparing the annual budget
• Drive intake, routing, prioritization, and tracking process of all Enablement activity

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 3+ years of experience with Learning Content Management System and Data Analytics and Visualization
• Experience defining and optimizing learning systems and business processes
• Experience managing teams
• 10+ years of experience in a learning operations function

Preferred

• Team orientation
• Strong oral and written communication skills
• Experience with project management software
• Diverse presentation and analytical skills
• Knowledge in Field Development and Direct Selling
• Presence and credibility to engage in business-level discussions with an executive-level audience

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $165,800 - $265,625 base salary

Illinois and Colorado: $157,900 - $223,075 base salary

Washington and New York (including NYC metro area): $157,900 - $234,275 base salary

This role is also eligible for bonus, equity and benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.