Digit Pmo Business Operations Director

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Oversee the creation and quality of formal and informal deliverables to formulate the program management plan, in accordance with the scope, budget, timing and quality as set by stakeholders
• Risk reporting tailored to the relevant audience by focusing on the most significant risks to the business; ensuring leadership/stakeholders understand the risks that might affect the program
• Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments
• Identify, report, track, and assign ownership of risk and opportunities to ensure a timely resolution
• Facilitate program retrospectives to identify improvement opportunities and evangelize and integrate desired changes to enable continuous improvement
• Acts as advisor to program team regarding projects, tasks, and operations
• Manage the PMO business operations staff while leading and providing oversight to strategic initiatives
• Bring rigor and efficiency to program wide processes and resource planning by identifying and recommending ways to address current gaps
• Maintain a prioritized backlog of “accelerators” to be investigated, documented, and created or improved. Accelerators may include standardized processes, standard configurations, reusable code or tools that will reduce the time, cost, and risk of implementations
• Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating financial conditions of contracts
• Manage program-level training and communications ensuring stakeholders are informed of roadmap changes, revised processes, release plans and delivery status and regularly lead program-level reviews with internal and external stakeholders
• Proactively monitor health of the program (including the strategic plan and award fee criteria) to track program-level status, risks, issues and dependencies and address delivery team impediments while resolving roadblocks by leveraging scrum-of scrums, executive level escalations, and change management, to enable successful program execution
• Facilitate and manage detailed planning of OKRs and KPIs, ensure alignment across leadership teams, aggregate cross-functional view for tracking and reporting
• Management of the customer, customer expectations, and drive customer satisfaction
• Relies on extensive experience and judgment to plan and accomplish goals
• Gathering feedback for continuous improvement by creating and tracking metrics and driving lessons learned meetings and reporting on outcomes cross-functionally and feeding recommended improvements into the backlog for prioritization
• Ensure processes are documented and reusable artifacts and libraries are created so they can be accessed easily by the team including process maps, design and requirements documents, ROI models, internal and customer-facing presentation materials, and other documents as required
• Lead resource and capacity planning and budget/resource forecasting activities across the program
• Evaluates program’s previous handling of risks and comparing potentials risks
• Strategically assist in creating the program roadmap by sequencing upcoming projects in the pipeline based on program capacity
• Partner with internal cross-functional stakeholders and executive sponsors to monitor, manage and expand the program toolset including the portfolio dashboards, resource plans, communications plans, and program RAID logs
• Responsible for content, agendas, and capture/tracking of action items and managing optimizing the operational cadence of the team including, but not limited to facilitating weekly, monthly, and quarterly leadership events
• Analyze market and pipeline data to recommend where accelerator investments are most needed
• Work with finance and operations to estimate the costs and efficiency gains of the proposed accelerators and create cost / benefit analyses to drive prioritization of proposed changes.
• In close collaboration with key stakeholders, identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities for program risks and issues

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Experience as a remote worker demonstrating time management and self-discipline with cultural change management and Agile mindset
• Has domain and expert technical knowledge
• Decision-making and domain knowledge may have a critical impact on overall project implementation
• Provides technical/management leadership on major tasks or technology assignments.
• Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met
• Expertise in designing, monitoring, monitoring, and controlling programs with SAFe, Six Sigma, Lean and/or similar operational excellence approaches
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire
• Demonstrated progressive experience managing large-scale cross-functional digital transformation programs, preferably with the federal government
• Direct experience with Agile/DevSecOps, cross matrixed organizations, learning new concepts and technologies quickly, and leading cultural change management and Agile mindset
• Interactions involve client negotiations and interfacing with senior management
• Experience leading a Program Management Office with a demonstrated ability to establish and enforce effective strategies, methodologies, and processes
• Establishes goals and plans that meet project objectives
• Will supervise others
• Public Trust Clearance by start date

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Consistent positive attitude that influences the team, partners, and customers
• Versatile abilities and extreme dedication to efficient productivity
• Be an amplifier across the organization – engaging, collaborating with stakeholders at all levels, cross-pollinating thoughts and ideas with strong sense of empathy for our customers
• Must be willing to work a variety of shifts, including holidays as scheduled.
• Strong project-reporting skills, with focus on interdepartmental communications
• Experience in data analysis and budget management
• Strong business aptitude – be comfortable defining strategy, identifying and modeling business opportunities, and crafting and executing plans
• Executive presence and excellent communication skills, ability to navigate complex stakeholder management situations
• Experience in data analysis and budget management
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Proven track record of success in an operational role where executive priorities are translated into actionable plans that can be tracked
• The ideal candidate is someone who can thrive in an entrepreneurial environment, and with an ability to partner, collaborate with other team and with an accountability for delivering business results
• A strong program manager, operations manager, synthesizer and problem solver, with the ability to shift seamlessly between strategic, program management, operations and execution tasks
• Attention to detail across a broad range of contexts and topics
• Highly effective communicator (business and technical) with strong customer relations, conflict management, leadership, team building, and motivational skills

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.
• PMI-RMP (highly desired), PMP, and SAFe SPC (or other SAFe certifications)
• 5 years of direct experience in a similar role within a Program Management Office leading multiple teams

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Travel minimally via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).
• Viewing computer screens and sitting for long periods of time.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.