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Company

Apptad Inc.
Address Austin, TX, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-09-30
Posted at 8 months ago
Job Description
Role: Desktop Support Specialist
Location: Austin, TX
Type: Contract
Duration : Long Term
ROLES & RESPONSIBILITIES
Provide onsite and desk side support services to end users.
Build, configuring and troubleshoot Install "Gold" image on Customer PC and
laptop applications and hardware components.
Support meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
End-User Data back-up and restoration when required in the course of a service
incident.
Smart hands support for data center equipment
Replace defective components cards in data center equipment as advised by TCS
Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape
change in support of local Backup Routine in required sites.
Must have experience of using a Call Logging system.
Must have good working knowledge of Windows 7/10 and related Working
knowledge of current and legacy hardware platforms. Experience with building,
configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft SCCM.
Excellent hands-on experience in installation and troubleshooting DC