Desktop Support Technician Jobs

Desktop Support Technician

This position will expire on June 8, 2023

The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support, including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives.

Experience required:

• 3+ years’ experience doing desktop support.
• Previous experience troubleshooting issues with applications.
• Basic Networking experience.
• Ability to troubleshoot VPN issues.
• Experience working with a ServiceNow ticketing system.
• Ability to troubleshoot and resolve issues within O365 and other apps.
• Provides management of domain accounts and group permissions.
• Responsible for supporting remote sites around the Airport.
• Experience with cloud technologies.
• Experience doing PC Builds and deployments.
• Solid understanding of Azure AD.
• Excellent communication skills.
• Experience with Windows and Mac operating systems.

Essential Education/Certification(s): Associate in Applied Science (AS) or a minimum of 3 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.

Non-Technical Skill(s): Excellent Customer Service skills is a must and be able to manage multiple projects and/or tasks concurrently. Must be a self-starter & be able to use own judgment/initiative to undertake activities with minimal supervision. The Candidate must also have excellent oral & written communications skills.

Organizational Expectations: The successful candidate must be able to work the 8:15 am to 5:00 pm shift Monday through Friday. Work a remote on-call rotation schedule that consists of Friday to Friday,10:00 pm to 6:00 am answering customer calls via city-issued cell phones. On-call duties will include but are not limited to unlocking user accounts, creating, and handling trouble tickets.

Applicant must possess a clean driving and criminal record, be able to follow directions and solve problems under pressure while maintaining a professional demeanor. Work collaboratively with others to achieve team & organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals; deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency & effectiveness; demonstrate a positive, “can-do” attitude; respond constructively to new information, changing conditions, & unexpected obstacles, Use time efficiently, ability to follow procedures and take direction.

Minimum Qualifications

Education and Experience Completion of appropriate technical course or associates degree in computer science. 2 years' of work experience in help desk and/or desktop support.

Preferred Education & Experience

Associates degree in computer science and 2 years' of work experience in help desk and/or desktop support. Licensures and Certifications None required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.