Desktop Support Technician Jobs

"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." PRIMARY RESPONSIBILITIES:Technical Support for End User PC's, workstations, hardware, software, peripherals and equipment.Deploy new PC's for End Users, including hardware, software, and imaging.Support software and hardware refresh/upgrade/configuration efforts Windows 10, Microsoft Office, Proprietary applications, etc.Plan, prioritize, organize and complete work to meet established SLA's and objectives.Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.Complete all required documentation involved in deployments to ensure accurate billing with respect to internal chargeback model.Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.Analyze technical problems and recommends and applies required solutions.Educate end users when installing new equipment or softwarePerforms tasks to improve the efficiency, reliability, availability, and stability of the computing environment.Maintains documentation to ensure efficient and accurate department operations.Support AV systems and equipment for Onsite and Remote locations as neededSupport VIP/Executive level user base on daily basisAssist in remotely supporting users at all company and potential WFH locationsOther duties as assigned.EDUCATION AND QUALIFICATIONS:Desktop Support in an Enterprise environment: 2-3 yearsComptia A+ Certification: (Required)Microsoft Technical Associate Certification (Preferred)Dell EMC Support Certification (Preferred)Experience in LANs, WANs, Personal Computers and software delivery applications.Knowledge of computer security products including McAfee drive encryption.Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferredHigh level of technical proficiency with IT equipment is a must.Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).Excellent Desktop support troubleshooting skills needed.Must have the ability to multitask with strong organization and time management skills.