Desktop Support Technician Jobs

Dallas, Texas - 2023-06-07 Desktop Support Technician
We are searching for a Desktop Support Technician to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above and beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, we believe our diverse backgrounds and viewpoints make us stronger. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
Role Summary
As a Desktop Support Technician you will support multiple TSP end clients. This role will work a hybrid model – primarily remote from home unless dispatched out to a client location in the Dallas, TX Metroplex area. You may occasionally work onsite at the TSP office in Richardson, TX.
Desktop Support Technicians at TSP typically have the following job responsibilities:

• Assist in developing internal documentation to support new features and procedures for product enhancement
• Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service
• Determine severity of issues and prioritize resolution
• Adding users to Windows/Azure Active Directory – password resets
• Performs basic technical support at the network level (e.g. WAN and LAN connectivity, routers, firewalls, and security) and basic remote access solution implementation and support (e.g. VPN, Terminal Services)
• Respond to all support requests in a timely and professional manner adhering to service level agreements
• Perform support for standard Microsoft Office applications and Microsoft OS
• Assist in imaging laptops/desktops as required
• Document issues, troubleshooting, and resolution within ticketing system
• Interface with customers daily to schedule and provide service for supported platform
• Provide excellent customer service to internal clients
• Configurations of client network printing and mapped network drives

The ideal person to fill this role will have experience such as:

• Self-motivated and requires minimal supervision
• Must possess ability to negotiate, persuade, and instruct
• Active Directory experience adding users & managing permissions/password resets (experience with Azure AD is strongly preferred)
• AWS experience is a plus
• Equipment used: basic office equipment, Windows OS (7, 8.x, 10, 11), Microsoft Server, Microsoft Office Suite (2010, 2013, 2016, or above), Apple IOS, System Center, Manage Engine ServiceDesk, various hardware platforms, Microsoft Exchange, Cisco and Meraki networks, various firewalls, Endpoint security
• Must possess strong workstation and network troubleshooting skills
• Inductive and deductive reasoning, sound judgment and decision making
• Must be able to work with both technical and non-technical personnel to solve network problems
• Critical thinking ability and complex problem-solving skills
• Demonstrated knowledge in configuring and supporting Windows OS (7, 8.x, 10, 11), small to medium networks (LAN/WAN through both wired and wireless environments) and installing and supporting the following: desktop/laptop hardware and peripherals
• Demonstrated knowledge of Microsoft Office products including M365/O365 is required

Additional Information About This Desktop Support Technician Role

• View our benefits information:
• Physical requirements include ability to lift and carry up to 50 pounds, ability to pull, lift, reach, and transport equipment parts and boxes
• Candidates must be authorized to work in the United States
• Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption

We Are TSP
TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.
We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.
We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#DICE