Dental Receptionist Jobs

We are looking for a dependable, dedicated, and respectful person to provide dental care for our patients. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!

POSITION DESCRIPTION:

Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.

DETAILED DUTIES AND RESPONSIBILITIES:

• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required.
• Reschedules patients' appointments, notifies patients of any changes in appointments.
• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Verification of and authorization by insurance if required.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
• Answers telephone calls using proper protocol.
• May be asked to function in this capacity as staffing needs dictate.
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.
• Other duties as required.
• Properly records "No Shows" and updates scheduler system information.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.

TRAINING AND EXPERIENCE:

• High School Diploma, GED or equivalent training and experience
• Prior dental receptionist experience preferred
• Basic math and computer skills
• Ability to perform multiple tasks.

SPECIAL REQUIREMENTS:

• Bilingual English/Spanish preferred
• Pleasant phone manners and professional appearance
• Excellent customer service skills

KNOWLEDGE, SKILLS AND ABILITIES:

• Computer literate, with good typing skills, 35 WPM Working knowledge of dental records and electronic oral health record system
• Good organizational skills Ability to manage multiple tasks simultaneously
• Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff