Dental Receptionist Jobs

Description:

We are looking for a dependable, dedicated, and respectful person to provide Dental care to our patients. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more!

POSITION DESCRIPTION:

Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements.

DETAILED DUTIES AND RESPONSIBILITIES:

• May be asked to function in this capacity as staffing needs dictate.
• Secures all necessary information and documents including sign-in sheets, obtaining dental chart, encounter form, etc.
• Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required.
• Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly.
• Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations.
• Proficient in Medical Manager, including patient registration, updating insurance and procedure entry.
• Properly records "No Shows" and updates scheduler system information.
• Answers telephone calls using proper protocol.
• Immediately refers any "Walk-In" patients to dental triage, if they present with severe or unusual symptoms or complaints.
• Verification of and authorization by insurance if required.
• Reschedules patients' appointments, notifies patients of any changes in appointments.
• Other duties as required.
• Utilizes electronic oral health record system to enter, retrieve and document patient information accurately and efficiently.

Requirements:

TRAINING AND EXPERIENCE:

• Ability to perform multiple tasks.
• High School Diploma, GED or equivalent training and experience
• Basic math and computer skills
• Prior dental receptionist experience preferred

SPECIAL REQUIREMENTS:

• Bilingual English/Spanish preferred
• Pleasant phone manners and professional appearance
• Excellent customer service skills

KNOWLEDGE, SKILLS AND ABILITIES:

• Good organizational skills Ability to manage multiple tasks simultaneously
• Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
• Computer literate, with good typing skills, 35 WPM Working knowledge of dental records and electronic oral health record system