Dental Receptionist Jobs

PER DIEM 16475

GENERAL PURPOSE: Dental Receptionist

The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.

MAIN RESPONSIBILITIES & DUTIES: Dental Receptionist

• Assists patients calling or visiting the clinic

• Schedules appointments with specialist for patients needing that treatment
• Greets patients that are physically visiting the clinic.
• Schedules appointments for patients calling in, and following up (recall) patients per provider’s requests and also requests from portal or worklist in CPS
• Calls patients to confirm next day’s appointments at the request of providers for chronic no shows
• Witnesses affidavit forms after completion and scans in chart
• Updates any changes of patient’s information in computer database
• Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
• Works the exceptions in Cellpointer system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointe
• Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
• Completes initial registration information of new patients CPS following established policies and procedures
• Transfers/Burns CD any x-rays and /or records requested by another dental office
• Prints forms needed for next day activity

• Responsible for verifying dental coverage, and authorizations for treatment/services

• Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments
• Generates estimates for dental treatment and makes financial arrangements in CPS
• Documents notes in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations
• Determines program eligibility for patients and completes the application procedures
• Obtains proof of income from the patients per sliding fee Policy and credit Policy

• Responsible for reconciling daily cash collections and cash drawer, and prepares deposit slip
• Enters daily open/close data of daily cash into the S drive for Accounting Department
• Provides administrative support to the department

• Prints the next day’s schedule and sends to Dentist, front desk and Registered Dental Assistant
• Checks CPS for completion of notes, scan any documents and correspondence, and scans to charts
• Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level
• Separates and correlates posted forms and forwards them to the Billing Department

• Other duties as assigned by Supervisor

QUALITIES &CHARACTERISTICS: Dental Receptionist

• Displays enthusiasm toward the work and the missions of Ampla Health
• Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• Exhibits excellent attendance and punctuality
• Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
• Strives to learn more and is receptive to learning different ways of doing things
• Maintains a professional appearance at all times face of the company

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES: Dental Receptionist

• Ability to use Microsoft Word for basic correspondence
• Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• Ability to type a minimum of 40 WPM
• Have demonstrated skills and knowledge of word, excel, and other reporting avenues
• Ability to adapt to specific environment and duties
• Must complete high school

COMMUNICATIONS SKILLS: Dental Receptionist

• Must be able to interact with patients courteously and calmly
• Must have neat and legible handwriting
• Ability to communicate well with the public
• Must be able to type accurately with proper verbiage and grammar