Dealer Relationship Manager, Auto Finance (Dallas, Tx, Chicago, Il Or Denver Co)

The Dealer Relationship Manager's, mission is to increase the value we bring to Aston Martin and McLaren dealers and our client partners, Aston Martin The Americas (AMTA) and McLaren North America (MCL NA), by going beyond the foundational requirements of the job, to be consultative and responsive in addressing business opportunities, and to become a trusted business partner. The DRM will motivate new and existing dealers to use AMFS and MFS for indirect retail and lease financing. In this role, the DRM will manage a multi-state territory including AZ, CO, IL, MO, MN, NV and TX, and be responsible to engage with dealer management personnel (Owner / GM / GSM / Controllers / Office Mangers / New and Used Car Managers / Brand Managers / Finance Directors and Finance Managers) on each visit. Our DRMs are expected to meet with Owners, GMs, GSMs, and Brand Managers (key decision makers) on 85% of their visits per quarter. DRMs are expected to directly engage with AMTA and MCL NA Regional Managers through regular market reviews, weekly visit recaps and reporting, joint dealer visits and meetings to align on business priorities and current initiatives.
This role supports dealers to develop dealer profitability, maximize various available finance programs, increase customer loyalty, and train dealer personnel as needed. Training dealers on contracts/worksheets; lease training of sales teams; inform dealers of policy, procedures and pricing changes; and assist dealers and DMS providers to correct system programming/mapping to eliminate contract errors and troubleshoot digital eContracting issues. DRMs will also be expected to train and educate dealers on remarketing strategies/programs to help mitigate losses and create brand loyalty; along with handling all customer service issues and end of term questions that stem from the remarketing process of our existing lease portfolio. They will need to maintain strong relationships and regular communication with Route One, Dealertrack and Open Dealer Exchange to promote digital eContracting growth and support dealer signup and consistent usage. DRMs are responsible to attain assigned objectives and certain key performance measures that include, but are not limited to originations volume, market share, eContracting, upstream sales, commercial referrals, customer satisfaction, title/lien perfections and AMTA and MFS NA Regional Manager engagement.
Job responsibilities

• Resolve/expedite title and lien release issues from retail and lease including lease vehicles sold through the remarketing process.
• Resolve special collections issues by gathering specific information from the dealer records to aide in resolution, which might include collecting payoffs on fraud or dealer buyback issues.
• Along with credit and funding, you will resolve customer complaint issues by working with Dealer, AMTA and MCL NADe and the Executive Office.
• Foster a strong relationship and have great communication with their credit team, especially with the assigned underwriter, with the expectation of them to lead the team in the strategic execution of the territory's objectives.
• Lead and be the liaison between dealers, funding, and credit to make sure dealers experience a high level of customer service with credit and funding teams (credit, tier and rate exceptions, and aged pending contracts).

Work at Home: Locations available in CO, IL, TX
Required qualifications, capabilities, and skills

• Extensive travel in the territory to assigned dealers is required and must be willing to travel up to 85%, with 80% being air travel. Travel to include periodic joint visits with credit, remarketing, AMFS-MFS management, JPMC Private Bank/Wealth Management Advisors, Chase Auto and Commercial Services colleagues, as well as AMTA and MCL NA staff
• Experience managing large sales territory with in-depth and meaningful meetings
• Sales and/or Underwriting experience within the auto finance industry and d emonstrated people management skill and ability to influence
• Manage expenses to maximize monthly budget while still maintaining good expense discipline
• Thorough knowledge of indirect finance products (retail and lease)
• Knowledge of indirect auto finance industry and e xcellent sales presentation skills to motivate new and existing clients to use our services and products
• Demonstrated ability to establish and maintain client relationships

Preferred qualifications, capabilities, and skills

• PC Skill (Outlook, PowerPoint, Excel, Microsoft Word)
• One-year financial statements analysis experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Denver,CO $86,750.00 - $129,200.00 / year