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Customer Experience Data Officer Jobs

Customer Experience Data Analyst
By Caterpillar Inc. At Chicago, IL, United States
Execution: Strong project management abilities.
Exceptional organization, project management and change management success.
Partner with Customer Experience Insights partners to analyze survey results and generate key insights, recommendations, and action plans.
5+ years of marketing experience in a large, matrixed organization
3+ years supporting or participating in customer experience (CX) transformation initiatives and data analytics
Certifications or trainings in CX best-practices.
Data & Intelligence Manager, Customer Experience
By Asana At San Francisco, CA, United States
In-depth experience with SalesForce, Gainsight, and other CX applications, including integration, security, administration, and core features.
5+ years SQL development experience preferable with MPP platforms such as Snowflake.
Mental health, wellness & fitness benefits
Work closely with CX teams to deliver strategic initiatives to improve the renewal rates for Asana
Use multiple sources of information including broader stakeholder views to develop data solutions and recommendations
Build and maintain a robust data warehouse. Deliver reports for business insights.
Customer Data Manager Jobs
By KMA Human Resources Consulting At Portland, ME, United States
Background in Data Analysis, Reporting, and Database Management.
Exceptional organizational skills and ability to manage multiple projects in a fast-paced, deadline-driven environment.
Education: Bachelor's degree in Statistics, Mathematics, Finance, Computer Science, MIS, or Business.
Requirements of the Customer Data Manager:
Responsibilities of the Customer Data Manager:
Experience with Database Marketing and/or email marketing using a CDP or CRM.
Chief Data Officer - Data Monetization
By Avesta Computer Services At Austin, TX, United States
Responsible for managing the organization's data and analytics operations -- including the architecture, user requirements, software development, report development.
Data governance (drive the framework development, control policies and help employees understand data usage.)
Operations - oversee the organization's data use operations.
Spearheading data and information strategy.
If you are interested please send me your updated resume to [email protected]
Data Scientist - Customer Experience
By Invitae At United States
You have solid experience with research principles, experimental design, and current best practices for mixing qualitative and quantitative methodologies
Experience working in healthcare and/or tech sector
Experience with common web analytics tools (Google Analytics, Amplitude, Mixpanel, etc.)
Domain knowledge in clinical genetics
Experience with a BI tool such as Tableau
Experience with a variety of research tools (Qualtrics, Optimizely, Google Optimize, etc.)

Are you passionate about creating a great customer experience? We are looking for a Customer Experience Data Officer to join our team and help us deliver an exceptional customer experience. You will be responsible for collecting, analyzing, and interpreting customer data to identify trends and opportunities for improvement. If you have a knack for data analysis and a passion for customer service, this is the perfect job for you!

Overview The Customer Experience Data Officer is responsible for collecting, analyzing, and interpreting customer experience data to identify areas of improvement and opportunities for growth. The role requires strong analytical and problem-solving skills, as well as the ability to effectively communicate findings to stakeholders. Detailed Job Description

The Customer Experience Data Officer is responsible for collecting, analyzing, and interpreting customer experience data to identify areas of improvement and opportunities for growth. The role requires strong analytical and problem-solving skills, as well as the ability to effectively communicate findings to stakeholders. The Customer Experience Data Officer will be responsible for:

• Developing and maintaining customer experience data collection systems
• Analyzing customer experience data to identify trends and areas of improvement
• Developing reports and presentations to communicate findings to stakeholders
• Working with stakeholders to develop strategies and solutions to improve customer experience
• Monitoring customer experience data to ensure accuracy and integrity
• Developing and implementing customer experience data collection processes
• Collaborating with other departments to ensure customer experience data is accurate and up-to-date
Job Skills Required
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in data analysis software
• Knowledge of customer experience data collection processes
• Knowledge of customer experience metrics
Job Qualifications
• Bachelor’s degree in Business, Statistics, or related field
• At least 3 years of experience in customer experience data analysis
• Proficiency in data analysis software such as Excel, Tableau, or Power BI
• Knowledge of customer experience metrics and best practices
Job Knowledge
• Knowledge of customer experience data collection processes
• Knowledge of customer experience metrics
• Knowledge of customer experience best practices
• Knowledge of data analysis software
Job Experience
• At least 3 years of experience in customer experience data analysis
• Experience in developing and maintaining customer experience data collection systems
• Experience in developing reports and presentations to communicate findings to stakeholders
• Experience in working with stakeholders to develop strategies and solutions to improve customer experience
Job Responsibilities
• Develop and maintain customer experience data collection systems
• Analyze customer experience data to identify trends and areas of improvement
• Develop reports and presentations to communicate findings to stakeholders
• Work with stakeholders to develop strategies and solutions to improve customer experience
• Monitor customer experience data to ensure accuracy and integrity