Customer Support Specialist Jobs

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Flexibility
• Training and development to accelerate learning and career advancement
• A values-based culture where people care about each other and the work they do together
• Work that matters
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Essential Duties & Responsibilities

• Serve as a conduit for information between technical staff, sales, and the customer
• Control service workflow so that customer commitments are met and up-to-date job status is accurately documented at all times
• Work in accordance with company practices and procedures and generally accepted business and technical standards
• Safeguard Company and customer equipment, material, and information learned in the execution of duties

Primary Objectives:

• Call customers with estimates and get purchase order numbers, document in the D&W system to confirm discussions
• Controls order processing workflow in the D&W system, and processes units into the calibration lab software so that customer commitments are met
• Enter data accurately and on a timely basis
• Relay general technical information to customers
• Answer customer questions regarding billings, delivery, ship dates, etc.
• Generate purchase orders for parts and outside services as needed
• Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
• Actively support the company mission, goals, programs, and policies
• Comply with all company policies and procedures
• Protect company assets, information, and interests
• Prepare customer paperwork for shipments
• Maintain accurate, complete, and up-to-date department files and records
• Prepare and coordinate daily driver pickup/delivery schedule
• Assist in shipping/receiving, as required

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written skills
• Must be able to work with others
• Must be able to multitask

Education and/or Experience                                                  

• Minimum of a High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.