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Company | Attain |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-25 |
Posted at | 8 months ago |
About Attain
- Experience building a multi-channel customer success team
- 4+ years of call center and/or customer service related experience
- Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk, etc.
- 2+ years of people management directly leading a team
- 2+ years of experience working with fraud cases, disputes, or similar
- Collaborate with the Director of Customer Experience and Senior Director of Product to enhance the overall customer journey
- Enhance Frisbee Help Center knowledge base by contributing new articles, tutorials, documents, and process improvements
- Monitor and manage ticket queues, ensuring adherence to service level agreements and proper escalation
- Effectively respond to and manage customer feedback across various communication channels
- Streamline workflows and establish best practices for efficient customer ticket management
- Serve as a go-to resource for the offshore team, providing guidance and support as needed
- Demonstrate expertise in fraud detection, identification, and resolution, including handling escalated fraud cases
- Embrace a customer-centric approach, advocating for customers
- Create something from the ground up! Your input will be valued from day one as you lay the groundwork for our support team, customers, and fraud prevention strategies.
- Enhance your skills! You will become very familiar with the technology and tools that we use; Zendesk, JIRA and Firebase, just to name a few.
- Meet the members of the team! We believe in our people, so we want to make sure you're introduced to all of the right team members to help you succeed. You will spend a significant amount of time with our Director of Customer Experience, Customer Operations Manager, Product Managers and senior CX team members.
- Get to know Attain! Immerse yourself in our product, interact with our in-app features, and get to know our consumers.
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