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Customer Support Lead Jobs

Customer Support Lead Jobs
By Atomic At United States
Work directly with Customer Experience Lead to schedule, capacity plan, and implement customer support strategies.
Develop and maintain customer support documentation, including FAQs, knowledge base articles, and standard operating procedures.
3+ years of experience as a customer support team lead or equivalent.
Act as top tier for escalations including phone calls and be the point of contact for challenging customer situations.
Help build out processes that enhance the productivity of the CX team.
Track trends and customer feedback.
Customer Support Lead（Tech Background）
By LeetCode At Palo Alto, CA, United States
1+ years of people management experience
Excellent knowledge of management methods and techniques
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
BS degree in Business Administration, MIS (Management Information System) or related field
Build expertise in our product and educate customers benefits of our services.
Provide strong written documentation for all user communications including direct user questions, internal research, FAQ/knowledge content, and etc.
Customer Support Lead Jobs
By Attain At Chicago, IL, United States
2+ years of people management directly leading a team
Streamline workflows and establish best practices for efficient customer ticket management
4+ years of call center and/or customer service related experience
2+ years of experience working with fraud cases, disputes, or similar
Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk, etc.
Experience building a multi-channel customer success team
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Lead Customer Support And Sales Representative
By Limitless Horizon At Darien, CT, United States
Communicate effectively with customers, fellow employees, and management.
Be knowledgeable and familiar with the surrounding businesses to track competitors' tactics.
Previous customer service/ cashier experience in a retail environment
Grow our clients' accounts monthly with continuous improvement and increases.
Responsible for customer service, price setting, promoting listings, and identifying products.
Maintain and build positive relationships with vendors, suppliers, and customers
Customer Support Lead (Hybrid)
By Tapcheck At Dallas, TX, United States
Proficiency with ticket management systems such as Zendesk and Jira; experience with Agile software development preferred
Balance responsibilities of leadership, escalation resolution, projects, and hands-on customer support
Bachelor's degree in business, finance, or related field
3+ years of experience from a similar role, preferably B2B, SaaS, and/or fintech
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Customer Support Ii, Quality Lead (Remote Possible)
By Equitable At , Syracuse, 13202 $45,000 - $66,000 a year
3+ years of experience specifically in 401k/Group Retirement Customer Service
ASSPA Retirement Plan Fundamentals certification or ability to obtain within 6 months
Logical reasoning and analytical skills
Customer Support II, Quality Lead (Remote Possible)
Equitable Pay and Benefits: Equitable Total Rewards Program
This position is vital to protecting our client’s assets through fraud detection, prevention and escalation.
Lead Customer Support And Sales Representative
By Limitless Horizon At Bridgeport, CT, United States
Communicate effectively with customers, fellow employees, and management.
Be knowledgeable and familiar with the surrounding businesses to track competitors' tactics.
Previous customer service/ cashier experience in a retail environment
Grow our clients' accounts monthly with continuous improvement and increases.
Responsible for customer service, price setting, promoting listings, and identifying products.
Maintain and build positive relationships with vendors, suppliers, and customers
Customer Support Lead Jobs
By Tapcheck At Texas, United States
Proficiency with ticket management systems such as Zendesk and Jira; experience with Agile software development preferred
Balance responsibilities of leadership, escalation resolution, projects, and hands-on customer support
Bachelor's degree in business, finance, or related field
3+ years of experience from a similar role, preferably B2B, SaaS, and/or fintech
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Customer Operations Lead Jobs
By Diageo At Miami, FL, United States
Ideal Experiences / Qualifications / Capabilities
Ensure brilliant stakeholder management with customer service teams and own GT improvement agenda with CS teams in your region
Manage GT Inventory levels ensuring SLOB management in control
5+ years relevant supply chain experience
Experience of working with and leading diverse teams indirectly
Experience in governance, brand change, manufacturing, logistics and planning preferable
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Customer Support Lead (Tech Background)
By LeetCode At Palo Alto, CA, United States
1+ years of people management experience
Excellent knowledge of management methods and techniques
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
BS degree in Business Administration, MIS (Management Information System) or related field
Build expertise in our product and educate customers benefits of our services.
Provide strong written documentation for all user communications including direct user questions, internal research, FAQ/knowledge content, and etc.
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Product Qa, Customer Support Lead
By Brado At St Louis, MO, United States
Strong leadership and management skills.
Develop and maintain customer support documentation and knowledge base.
At least 2+ years experience in quality assurance and customer support services, preferably in a software or SaaS company.
At least 2+ years of experience in Zendesk, Monday.com, Salesforce, and Jira.
At least 2+ years of experience in creating Customer Support contact forms and workflows.
At least 2+ years of experience in quality testing products, creating automation test scripts, and creating/tracking metrics.
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Customer Sales Lead Jobs
By The Kraft Heinz Company At Goodlettsville, TN, United States
Leads cross‐functional business planning in category management- supply chain efficiency- technology- and local marketing
Harnesses the power of diversity – thinking- background- and experience
Strong financial competence inclusive of previous experience owning a P&L- proficiency in deploying trade- and understanding of profit and revenue drivers
Significant experience in building customer relationships- preferably in a CPG environment
Liaison to the customer and Kraft Heinz HQ Sales organization
Leads and/or assists with major business reviews and customer visits- including annual reviews and “top‐to‐top” meetings
Customer Support Lead Jobs
By Elevate Labs At , Remote
Experience with Zendesk or similar customer management tools
2+ years of experience supporting educational apps and/or software, or other technical support
Experience working in a fully remote work environment with teammates operating across various time zones
Help keep internal and external knowledge bases and documentation up-to-date
3+ years of customer support experience
Experience as a team lead and/or desire to develop as a people leader
Customer Lead Jobs
By Bimbo Bakeries USA At Texas, United States
Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
Ability to manage an advanced area of work.
Ability to manage a moderately complex problem.
Ability to manage a project budget.
Experience and expertise in customer negotiations.
Excellent presentation and communication skills required.
Customer Lead Jobs
By Bimbo Canada At Dallas-Fort Worth Metroplex, United States
Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
Ability to manage an advanced area of work.
Ability to manage a moderately complex problem.
Ability to manage a project budget.
Experience and expertise in customer negotiations.
Excellent presentation and communication skills required.

Are you passionate about providing exceptional customer service? We are looking for a Customer Support Lead to join our team and help us deliver outstanding customer experiences. If you have a knack for problem-solving and a commitment to customer satisfaction, this could be the perfect role for you!

What is Customer Support Lead Skill Requirements?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to handle difficult customer situations
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Support Lead Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Support Lead Knowledge?

• Knowledge of customer service software, databases, and tools
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service techniques
• Knowledge of customer service regulations

What is Customer Support Lead Experience?

• Previous experience in customer service or related field
• Experience in customer service software, databases, and tools
• Experience in customer service principles and practices
• Experience in relevant products and services
• Experience in customer service techniques
• Experience in customer service regulations

What is Customer Support Lead Responsibilities?

• Respond to customer inquiries in a