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- Domain Manager
- Customer Support Operations Representative
- Domain Consultant
- Customer Health Care Concierge
- Customer Support Operations Specialist
- Customer Care Operations Manager
- Operations Customer Support Specialist
- Customer Operations Support Coordinator
- Health Care Support Worker
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Customer Operations Support(Health Care Domain)
| Company | StarTechs Inc |
| Address | Chicago, IL, United States |
| Employment type | CONTRACTOR |
| Salary | |
| Expires | 2023-08-02 |
| Posted at | 10 months ago |
Job Requirement:
Role: Customer Operations Support(Health Care Domain Experience needed)
Location : 100% Remote
Duration : 6+ Months
Seasonal Customer Operations Support works 40 hours a week, Monday through Friday.
What you’ll do
●Use a fundamental level of knowledge of our tools, products, and processes to support the Customer Operations team in building, reviewing, and delivering custom versions of ALEX and other client’s SaaS products for their customers.
●Proactively claim work from shared boards/channels, document and communicate your progress with the team, and complete the work accurately and on-time.
●Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.
●Document bugs (technical problems in software) and other customer-specific issues.
●Configure internal tools (Jira, Salesforce, Clockify, etc.) for our customers and projects.
●Provide supportive and timely customer service to coworkers.
●Take on other ad-hoc projects to support Customer Operations.
Experience & skills you’ll need
●Experience with data entry, proofreading, and/or quality assurance.
●Strong attention to detail—can spot errors in spelling, grammar and data entries.
●Strong problem solving skills.
●Patience for completing routine tasks.
●Ability to quickly learn new technologies, and readiness to take on unfamiliar tasks.
●Ability to consistently produce high-quality work with a quick turnaround, and follow through on commitments
●Effective communicator, providing clear, timely, and helpful information to others across the team.
●Ability to provide excellent customer service; friendly communication, empathy, and willingness to go the extra mile for customers and coworkers alike.
●Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work.
●Ability to recognize the common goal and, when appropriate, proactively partner or support others in order to complete tasks.
●The drive to accomplish objectives and navigate obstacles; able to seek out resources, seize opportunities, and help coworkers to achieve results.
●Experience in the world of employer-offered benefits is a bonus.
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