Phone And Cashier Support

Phones and Cashier Support

Location: Yorkdale Boutique

Reports to: Operations Assistant

Contract: Full-time and permanent position

Your role @Chanel:

As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

What impact you can create at Chanel:

• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Prepare packaging and assist with gift wrapping parcels as needed
• Providing excellent customer service on the phones
• Help at cashier with processing transactions precisely as needed
• Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the role:

• Fluent English, French a plus.
• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required;
• Excellent verbal and written communication skills;
• Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset;
• Ability to handle multiple tasks simultaneously;
• Comfortable working with different departments and teams;
• Strong organization and follow-up skills (essential);
• Proven ability to work in a fast-paced environment;

You are energised by:

• Making a visible contribution to the success of a team
• Connecting different departments and team members to achieve common goal
• A fast-paced work environment
• Communicating on the phone with others on a regular basis

What you would gain from this experience:

• The opportunity to support and contribute to the back of house.
• The opportunity to work with a fun, creative and passionate brand;

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing contribution to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process