Customer Success Manager, Bullhorn One

Bullhorn is the global leader in software for the staffing industry. After more than 20 years , more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.

We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About The Role

Reporting to our Director of Strategic Customer Success, the Customer Success Manager, Specialty is responsible for driving the adoption and value realization of Bullhorn products for clients within our strategic segment. You will partner with your clients to define and implement strategies that maximize the capabilities of the Bullhorn One solution, while ensuring alignment to best practices, client specific business needs and industry trends. This position requires a mixture of strategic consulting, technical expertise, solutioning, project management, problem-solving, and advisory skills. The ideal candidate will be comfortable building strong, trusted advisor status both internally and externally with an overarching focus on driving outcomes and client retention.

A typical day will include...

• Using your solid industry and technical skills as needed - staffing industry, time and expense, ATS, CRM, data integration processes, Salesforce , Gainsight and various SaaS platforms are considered relevant
• Working with an executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
• Partnering with the Account Management team and utilizing customer data to proactively identify opportunities for improvement in product adoption, utilization and the overall customer experience
• Being responsible for defining and executing a technical strategy/success plan to drive desired outcomes of strategic customers

This role is a fit for you if...

• You have exposure to the middle and back office systems such as Peoplenet (Bullhorn Time & Expense), Kronos, ADP, Paychex, Peoplesoft, etc.
• You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• You have experience in working with complex, multi-divisional, multi-geographical customers
• You have 5+ years of experience in Customer Success, Consulting or in Professional Services with enterprise level customers
• You have experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements

What We Offer...

• Mental health benefits (EAP & 98point6)
• Quarterly paid volunteer days
• Full Access to LinkedIn Learning
• Unlimited Vacation
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.