Customer Service Specialist Jobs

About Us

Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced air compressor systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.

The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.

About The Opportunity

Pattons has an immediate opening for a Customer Service Specialist in our Parts department to work out of our Charlotte, NC branch. Reporting to the Director of Supply Chain, the Customer Service Specialist will support branch operations through the fulfillment of parts orders, preparation of quotes for parts and accessories, coordination of shipping and receiving activities.

As a Customer Service Specialist, You Will

• Maintain clear communication with internal team (provide service coordinator parts needs, consistent and timely communication with purchasing dept).
• Pricing
• Inventory availability
• Understand ordering trends and process customer purchase orders accordingly with a high sense of urgency
• Assist with inventory cycle counts and ERP management
• Part specifications, sales orders, and acknowledgements
• Gather critical information and enter quoting for customer review.
• Lead times/expected ship dates
• Provide effective customer service for internal and external stakeholders (via phone and email) to communicate:
• Maintain clear communication with customers throughout the life of an order (Quote, order entry, acknowledgement, expediting, delivery/invoicing)
• Research part numbers and adjust coding and cost/pricing as needed in the system

About You

The Customer Service Specialist opportunity may be a match for you if you have the following required qualifications:

• High school diploma or equivalent
• Background in Manufacturing or Industrial Supply Chain.
• Proficient in Infor ERP LN or equivalent SAP ERP/inventory management system.
• Advanced Microsoft Excel ability (VLOOKUP, Pivot tables)
• Desire to advance within a rapidly growing supply chain environment.
• Strong experience in a customer-facing role with providing inquiry assistance (parts research, lead time/expected ship dates, inventory availability, etc).
• 3+ years' experience in material handling or similar position, preferably in an industrial, distribution, or warehouse setting.
• Experience entering and processing a high volume of purchase orders with a wide variety of parts/products.

The Customer Service Specialist opportunity may be an ideal match for you if you also have the following qualifications:

• Specific product knowledge with air compressors or HVAC components or controls
• Familiarity with the air compressor industry
• Strong analytical and decision-making skills
• Strong interpersonal skills
• Keen attention to detail