Customer Service Specialist Jobs

JPR Group is seeking multiple candidates with strong customer service skills for a great opportunity to get your foot in the door at a large employer in the West Palm Beach, FL area!

**Hourly pay rate is $20.50

**Shifts are 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM

Processes and maintains employee records. Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax information, direct deposit, deductions and any data needed to initially set up and maintain worksite employee, according to company guidelines.

Responsibilities Include:

• Processes worksite employee change forms to ensure any personnel changes related to employment status, salary, and bank account information are entered into the payroll system timely.
• Researches, documents, and responds to questions and issues from payroll specialists and supervisors related to client specific information ensuring timely feedback.
• Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.
• Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client's employees are set up accurately and in accordance with procedures.
• Assists clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords.
• Timely response and resolution to employee requests via incoming and outgoing phone calls.

Qualifications:

H.S. Diploma - Required

2 plus years of Customer Service experience.

Demonstrates analytical skills.

Intermediate MS Office skills.

**ALL CANDIDATES MUST PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN**