Customer Service Specialist Jobs

U.S. Water Services Corporation, a well-established and diverse water and wastewater utility operations, maintenance, engineering, and construction services corporation, has an opening for a full-time Customer Service Specialist. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a current staff of over seven hundred employees in eighteen states.

GENERAL STATEMENT OF DUTIES: Under direct supervision, close service orders, lien payoffs, service terminations, review and analyze monthly CIS data for data inconsistencies, complete monthly reports, perform regular Quality Assurance and Quality Control, life cycle analysis, advanced reporting and all other duties as assigned.

Work is performed under the direct supervision of the Customer Service and Billing Manager.

EXAMPLES OF WORK (illustrative Only)

• Manage day to day completion of service orders for all systems as well as the quality of information
• Make recommendations based on trends
• Compile requested reports, Interpret data, analyze results using statistical techniques
• Maintain and manage the development of the Customer Service knowledge base
• Assist in facilitation of change management
• Monitors Key Performance Indicators and evaluates training opportunities
• Work closely with managers/supervisors to report correctable issues
• Filter and clean "scrub" data, review reports, and performance indicators to locate and correct operational inconsistencies.
• Performs related work as assigned.
• Identify potential current and future business processes

Required Knowledge, Skills, And Abilities

• Ability to prepare clear and comprehensive statistical reports
• Knowledge of data processing, applications, and methodology
• Skill in project management proficiency
• Ability to effectively communicate with problem-solving as major focus both orally and in writing
• Ability to analyze and create processes from both the microeconomic and macroeconomic perspective
• Skill in analyzing data to identify anomalies, trends and/or shortfalls
• Skill in problem-solving
• Intermediate skill in Microsoft Office with an emphasis on Access and/or Excel
• Strong analytical and validation skills
• Knowledge of effective business management
• Ability to think critically
• Knowledge of basic utility operation
• Skill in listening, assessing, and communicating

MINIMUM EDUCATION AND EXPERIENCE: Possession of an associate degree, business administration or a related field, and two (2) years of progressively responsible analytics experience; OR any equivalent combination of experience and training which provides the required knowledge and skills.

U.S. Water Services Corporation offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

Job Posted by ApplicantPro