Customer Service Specialist Jobs

Description
As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal's Fast 50 and Tampa Bay 200, as well as being honored 11 times on the Inc. 5000. Spectrio's digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit Spectrio.com
Primary Objective
The Client Care Specialist is passionate about the Spectrio products and mission while performing all duties associated with client relations and sales support to ensure clients utilize and renew their service. The Video Client Care Specialist is primarily responsible for outbound and inbound client calls in regards to video services.
Responsibilities Include

• Receive and answer calls from the client or client service units in relation to client requests or questions in a friendly, professional manner.
• Work closely with the design team to update or create new code for customizable graphic templates to meet various client needs.
• Perform all other duties as assigned.
• Act as point of contact for Spectrio clients, answer the clients' questions and ensure their problems are resolved, conduct follow-up tasks, and ensure content approval and delivery.
• Encourage effective use of service packages purchased by the client to ensure client satisfaction.
• Facilitate all functions necessary to manage client production schedules and update requests including, but not limited to, confirming load dates, quality assurance calls, and open case review reports.
• Provide account support requested by the sales team.
• Be an internal account champion, assuring clear and regular communication to key Spectrio employees.
• Foster long-term client relationships.
• Ability to identify service upgrade opportunities utilizing the sales team as needed to provide solutions to upgrade opportunities.
• Monitor, distribute, and document incoming calls, outgoing emails, quality assurance calls and customer reports either in NetSuite and properly document creative productions in Central Desktop.
• Conduct weekly review of activities to maximize service effectiveness, monitor profitability of accounts to Spectrio, the profit of the organization and ensure client satisfaction.

Requirements

• Ability to remain positive and seek solutions during stressful situations.
• Strong report-writing, analytical and project management skills including creating and maintaining accurate, accessible and organized documentation.
• Marketing and video production background is beneficial.
• Good working knowledge of Google Suite and Microsoft Office.
• Excellent customer service and communication skills
• Must be able to quickly understand the client, their product and their industry.
• Knowledge of NetSuite and Central Desktop is a plus.
• Ability to lead a project using your own initiative and working as a team.
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations.
• Experience with HTML, CSS, PHP, Javascript, and JQuery
• Experience in Account Management including records maintenance and direct client contact.
• Computer and Customer Service experience.
• Bachelor's degree preferred.
• Position is Remote. Considering candidates in these states FL, NC, & TX

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
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