Customer Service Representative / Utilities / Collection & Distribution

THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY
About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits

• Pension plan
• Tuition reimbursement
• Optional Vision and Dental Plans
• Gym membership reimbursement
• And much more!
• 5 weeks Paid Time Off (sick & vacation)
• 11 paid holidays
• City Employee Health & Wellness Center for healthcare services
• City-paid life and long-term disability insurance
• Free city-paid employee health coverage, additional for spouse or family

Qualifications

• Two (2) years of experience in an office environment.
• High School diploma/GED.

• None.

OTHER JOB REQUIREMENTS

• None.

PREFERRED QUALIFICATIONS

• Knowledge of Florida Public Records laws.
• If assigned to City Clerk Records Management: Obtain and maintain US Department of State Passport Acceptance Agent certification within sixty (60) days of hire or promotion.

Key Responsibilities:

• Verifies accuracy and completeness of all data and information received. Researches and provides verification on information requests.
• Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.
• Operates computer applications in transferring, tracking, transcribing and composing various documentation including division correspondence, memoranda, reports, spreadsheets, department logs and records.
• Perform other related duties as required.
• Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images and applications.

Please review the full job description by clicking on the link below. To apply for this position, click on the “Apply” button located in the top right corner of the job description window.
Customer Service Representative
An Equal Opportunity Employer and Drugfree Workplace