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Customer Service Representative-Construction Jobs
Company | A. Duda & Sons, Inc. |
Address | Viera West, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-06 |
Posted at | 9 months ago |
Viera Builders, a wholly-owned subsidiary of A. Duda & Sons, Inc., is currently seeking to fill a full-time position as a Customer Service Representative for our warranty department. A successful member of our team will be a self-starter who is able to work independently as well as closely with homeowners, subcontractors and our construction, purchasing and sales teams. In addition, works efficiently with customers on warranty related issues by validating, evaluating and solving warranty concerns within 14 calendar days. On occasion, position requires doing in home evaluations. Viera Builders delivers a quality product and strives to provide customer satisfaction. We deliver world class service to every one of our homeowners.
- Meet with homeowners during final walk to explain the warranty process and go over contact/emergency contact information, warranty exclusions, 30-day paint T/U, water shut off, additional tile agreement, thermostat verification, alarm activation, irrigation timer, etc.
- Ensure that subcontractors are managed and continually evaluated on quality, safety, and scheduling by inspecting warranty work.
- Provide a superior level of customer service during each interaction with our homeowners. Educating homeowners on warranty issues and procedures as they pertain to their home. Requires hands on experience and knowledge of residential construction.
- Assist Customer Service Manager in resolving all claims and disputes about warranty issues within ten working days (14 calendar).
- Resolve warranty issues through written, verbal and electronic communication
- Be part of a team environment to ensure that effective communication, coordination of activities, and effective problem solving can occur.
- Receive homeowner calls, texts and e-mails for warranty service. Gather warranty service request information. Keep detailed log of all warranty service requests. File daily summaries.
- Answer phone calls, text, emails, and fax request daily.
- Actively participating in weekly meetings to assure monthly goals are met.
- Schedule warranty service work with homeowners, field personnel, and trade contractors. After repairs are complete, conduct inspections, utilizing working knowledge of residential home construction best practices, to verify the repairs meet the company’s quality standards and the homeowner is satisfied.
- Have strong computer skills to include Microsoft Office Suite and electronic document signature
- Have the ability to represent the company in a professional manner in keeping with the Duda values. Strong customer service skills.
- Be patient and capable of working under pressure with ability to effectively defuse situations.
- Manage multiple tasks efficiently with strong time management skills
- Ability to analyze problems, determine solutions, and produce desired results.
- Must have 2 years minimum hands-on construction experience working in new construction, remodeling or other trade.
- High School diploma or equivalent
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