Customer Service Representative -Seasonal

Williams-Sonoma Inc.
Seasonal Full-Time Customer Service Representatives – Work from Home!
: Why you and why us?
Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
What Benefits do you offer?

• Bonuses for perfect attendance during the holidays!
• Overtime, overtime, overtime
• Opportunity to convert to benefited status within 90 days!
• 40% Discount on most merchandise!
• Fun contests / rewards and recognition programs
• Pay = $15.00/hr
• Paid Training from the comfort of your home
• Monthly performance bonuses up to $500!

Job Duties: Your day to day

• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care
• Solve the problem efficiently: Quick with quality

Essential Functions: The nuts and bolts

• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Perform other duties as assigned
• Address customer questions and concerns regarding product and delivery information

Qualifications: What you need to apply

• Experience in a performance-based or metric-driven environment
• 1 – 2 years previous customer service experience
• High School diploma or GED
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required

Equipment you must have for training and for work:

• Wi-Fi is not permitted
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication
• 6 GB of RAM
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Wired USB headset (with microphone) which is compatible with our systems
• Mouse and keyboard
• Webcam (built in or external) with minimum resolution of 640 X 480
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• SAntivirus/Anti-malware
• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• USB to Ethernet converter if your computer does not have an Ethernet port
• Ethernet cable hardwired into you modem/router

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.
Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/
Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.