Customer Service Representative Jobs

WHAT YOU GET TO DO

• Covers reception desk as needed
• Processes credit memos
• Communicate over the phone to the customer to attain monthly goals in a professional manner
• May be required to flex hours to support all areas of the business
• Enters high level special orders such as samples, manual price override orders and credit adjustments
• Prepares new and change of account customer applications
• Additional duties as assigned by management
• Drive distribution of new products of supplier portfolios to build the customer’s and company’s business
• Prepares Return Merchandise Authorization (RMA)
• Prepares and enters payments from Drivers, Sales Representatives and incoming mail for accounts receivable entry including processing credit card payments
• Responsible for setting up new and existing customers in Customer Corner
• Covers vacation routes telephonically for Sales Representatives
• Creates a personal emotional connection with all customers from initial call to follow up
• Ability to overcome objections, ask for the sale and submit an accurate order
• Responsible for processing incoming mail, assembling outgoing mail and verifying appropriate postage
• Assists in checking inventory and wine vintages
• Adds delivery notes to invoices in SharePoint
• Knowledge of products, categories, able to assist the customer in growing their business
• Verifies all Customer Pick Up (CPU) copies are returned
• Provides support to assigned sales territories regarding customer and order related inquiries
• Interact with customers to provide information in response to inquiries about products, enters orders and handle complaints

WHAT WE VALUE

• Ability to handle difficult situations and provide solutions
• Provide high level of customer service to ensure accounts are satisfied with product and timeliness of deliveries
• Advanced verbal and written communication skills
• Intermediate computer skills
• Intermediate decision making, problem solving and organizational skills
• Must be able to work well independently and in the context of team environments
• Strong understanding of customer service
• Ability to multi task and attention to detail
• Excellent interpersonal skills

WHAT WE EXPECT FROM YOU

• Minimum of one (1) to three (3) years’ customer service experience preferred
• A minimum of an Associate’s Degree or equivalent experience preferred
• Experience in a distribution and/or sales environment preferred

Skills

Preferred

• Communication
• Time Management
• Organization
• Problem Solve
• Teamwork
• Persuasion

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks