Customer Service Representative - Manufacturing (53286)

Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods, medical and other markets. The company’s products follow industry trends like weight reduction and vehicle electrification, innovative operating concepts, high-quality surface finishes, and an increasing focus on convenience and safety.

The Techniplas Group runs 30 sites worldwide with production, sales and / or technology hubs and employs just under 4,000 members of staff. The company serves customers and platforms around the world, focusing on technological expertise and collaboration with customers in the fields of design and engineering. Techniplas has long-term relationships with many of the world’s leading automotive and industrial OEMs.

Summary Of Position

The customer service representative will strive to ensure customer satisfaction is achieved and assist the company in meeting goals for safety, revenue, quality and receivables.

Job Duties & Essential Functions

• Initiate and document dispute resolution process as appropriate to ensure customer satisfaction
• Active participation with various teams by contributing skills and knowledge to continually strive for solutions and results
• Effectively manage work situation of basic degree of complexity which could impact company image, and/or sales dollars and cost
• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time
• Perform all functions of job responsibilities using various computer applications and channels of communication
• Liaise regularly with other functions, such as customer service at other locations, credit, logistics, supply chain, operations, and sales, to ensure shipped in full and on time to our customers
• Coordinate with management to authorize expenditures when appropriate to ensure delivery and customer satisfaction levels are maintained
• Manage all aspects of the order cycle such as PO review for accuracy, order entry, confirmation, order status updates, tracking, and follow up with proactive communication to ensure customer satisfaction.
• Knowledge and compliance to all pertinent processes, policies, and standards; both departmental and company-wide needed to perform responsibilities
• Build positive, lasting relationships with customers, internal teams including other company facilities

Qualifications (knowledge, Skills & Abilities)

• Demonstrates effective self-management and seeks new challenges that will add value to the organization and personal development
• Ability to handle customer complaints professionally
• Organized, customer focused, continuous improvement showing functional and technical proficiency in work
• High school diploma and 1 year of manufacturing customer service experience required; experience working with Automotive Tier 1 or OEM customers preferred.
• Excellent written and verbal communication skills, basic computer skills including Microsoft Office and Excel