Fbo Customer Service Representative

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FBO Customer Service Representative

Salary

$17.23 Hourly

Location

Appleton, WI

Job Type

Casual Call Non-Benefit Eligible

Job Number

2302659

Department

Airport FBO

Opening Date

08/21/2023

Typical Work Hours/Shift

Weekends - morning and evening shifts. Hours will vary. 5am-2pm or 1pm-9pm. Weekdays - hours may vary between 5am and 10pm.

• Benefits
• Description

CORE VALUES

Invested in Serving Devoted to positively impacting our communities

Better Together Inspire unity by promoting collaboration, trust and respect

Create Progress Encourage growth through innovation to advance and succeed

Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community

Position Purpose

Reporting to the Airport Operations Supervisor, the Customer/Administration Support Associate performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties.

Hours

Weekends - morning and evening shifts. Hours will vary. 5am-2pm or 1pm-9pm. Weekdays - hours may vary between 5am and 10pm.

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
• Conducts customer surveys for Airport and FBO initiatives
• Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
• Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Maintain master database for all contacts for use by Administration and FBO tenants.
• Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
• Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public.
• Performs other duties as assigned.
• Records minutes at Airport meetings.
• Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets.
• Assists with special events for Airport and FBO initiatives
• Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions.

Education/Certifications/Experience Requirements

• High school graduate or G.E.D and valid Wisconsin driver’s license
• Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities

Required Or Preferred Skills

• Ability to maintain strict confidentiality.
• Ability to organize work.
• Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public.
• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment.
• TSA background security checks and other testing as required
• Demonstrated reliability in attendance and flexibility to work hours.
• Demonstrated ability to comply with appropriate safety regulations.
• Knowledge of and demonstrated skill in performing general clerical duties.
• Ability to effectively communicate in English and understand and follow written and oral instructions.
• Ability to work without direct management supervision
• Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator.
• Ability to work semi-independently making sound decisions using good judgment.
• Ability to effectively use computer software utilized by the department.
• Ability to handle simultaneous calls on multi-line phone systems
• Knowledge of Airport and department goals, policies and procedures.
• Must be comfortable working early morning, day, and nights and in all-weather conditions

Physical Requirements

• Standing and walking for extended periods of time
• Good eye-hand coordination with good peripheral vision

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.