Customer Service Representative Jobs

PLEASE BE SURE TO READ ALL THE INFORMATION IN THIS JOB POSTING BEFORE APPLYING. THANK YOU!

What You Will Do:

We are an outsource call center that supports inbound phone traffic for multiple clients and handles a variety call types (order taking, data entry, sales, lead capture, appointment setting). Because of this, duties may include:

• Understanding and adhering to company policies and procedures including performance, professionalism, and compliance standards
• Participating in various trainings for skill development and to handle additional accounts
• Navigating multiple systems to complete job duties
• Adapting to a changing environment as we add new accounts, new processes, or new systems
• Accurately capturing customer data for leads or appointments
• Answering inbound phone calls from customers to place orders for products from a variety of sources (catalog, website, advertisements)
• Applying learned sales techniques to complete sales orders, including upselling products or services
• Answering customer questions or triaging calls to the appropriate department

How You Will Do It:

We will conduct a two or three-day training that will introduce you to our systems and basic accounts, which will allow you to complete your essential job duties. All resources will be available to your through our order entry and knowledge base systems. You will be responsible for taking that information and applying it to your interactions. We will continue to help you grow and succeed with our company through feedback, coaching, and follow up training.

Qualifications for Employment:

• Be 16 years or older
• Adequately complete pre-employment assessments
• Previous sales or customer service experience is preferred but not necessary
• Qualified applicants will receive a follow up email and must complete the system diagnostics and skills assessment to be considered for employment
• Possess basic computer literacy (website navigation and multiple program use required)

Scheduling Information:

• Flex shift employees must work a minimum of 10 hours per week (including one weekend shift)
• Part Time Applicants: must be available to work 16-24 hours a week
• All applicants must be able to attend all days and hours of new hire training regardless of worker category
• All applicants must be available to work at least one weekend shift and possible holidays
• Full Time Applicants: must be available to work 30-40+ hours a week
• While we try to keep schedules consistent, we do not offer set or guaranteed weekly schedules
• Employees with limited availability may be eligible for flex shifts

Remote System/Work Environment Requirements:

• Company will provide all your equipment(computer, monitor, mouse, keyboard, headset, webcam, ethernet cable, wired router/modem) andare responsible for the maintenance and updates of all equipment

Must have a quiet, private workspace free from noise and outside distractions (including pets, children, family members, etc)

Pay and Benefits Information:

• 100% work from home
• Benefits available to full time, permanent employees after 90 days (medical, dental, vision, etc)
• Sick pay (up to 40 hours per year)
• $28.00 per hour starting wage
• Voluntary benefits available to all permanent employees after 90 days
• Temporary to permanent employment (90 days temp)
• $28.25 per hour after 90 days of employment
• Commission and incentives based on performance