Customer Service Representative 1 Jobs

About Us:
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/
Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.
Job Summary/Basic Function:
To provide customer service and specialized information; assist individuals in securing services, permits or licenses; perform related work.
Department Overview:
The Graduate College is responsible for the management of admissions, degree progress, graduation, and student records related to these aspects of graduate education. Working closely with colleges, departments, programs, and offices across campus, our mission is to provide an experience that supports excellence and student success while ensuring a culture of integrity and a commitment to diversity in all its forms.
Level Scope:
Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.
Essential Functions:
60% of the Time the Customer Service Rep 1 must:

• Screening and channeling calls, and taking messages; scheduling appointments for staff members; producing labels, forms, and routine letters; composing and signing routine correspondence; receiving money; verifying completeness of applications and forms; maintaining record-keeping systems.
• Greet visitors and answer the telephone; possess good knowledge of department programs and services to provide accurate information; explain and apply rules, policies, and procedures; refer people to the appropriate department or staff. Maintain a high degree of confidentiality.
• Independently applying program knowledge to screen for services and assist individuals and determine their needs or the purpose of their visit.

35% of the Time the Customer Service Rep 1 must:

• Providing support to the Graduate College admission and degree processing staff.
• Questioning customers to obtain detailed information in a business setting.
• Reviewing documents and records for accuracy and completeness.
• Accessing data using a computerized records system.
• Answering a business telephone using knowledge of business telephone procedures and etiquette.
• Independently handling complaints and upset individuals in a business setting.

5% of the Time the Customer Service Rep 1 must:

• Perform other duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of using database software to store, retrieve, and compile information in a report format.
• Exemplary customer service skills
• Ability to work with and relate to a diverse group
• Word processing skills
• Able to maintain confidentiality
• Ability to perform several tasks simultaneously while having continual interruptions

Minimum Qualifications:
Sufficient speech and hearing acuity to perform customer service work. Experience: explaining policies, procedures, or rules; handling complaints and upset individuals; business telephone etiquette.
Preferred Qualifications:
Two (2) years of relevant work experience in a similar profession
Salary and Benefits:
$15.04/hr. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/ .
Required Application Materials:
Resume, Cover Letter, and the Contact Information for Three (3) Professional References