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Customer Service Representative 2 Jobs

Company

State of Idaho Employment
Address Coeur d'Alene, ID, United States
Employment type OTHER
Salary
Category Human Resources Services
Expires 2023-07-31
Posted at 9 months ago
Job Description
Description


Idaho Department of Fish and Game Opportunity


The Idaho Department of Fish and Game is seeking two dynamic, customer focused Customer Service Representative 2’s to join our Panhandle Regional front office in Coeur d'Alene, Idaho. Under the direct supervision of the region's Office Service Supervisor, the incumbents for these positions will be tasked with the responsibility of providing daily front-line customer service.


Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.
What We Offer
  • Multiple saving plans-optional 401k and 457 plans
  • Eight weeks of Paid Parental Leave
  • Generous vacation and sick leave accrual that begins as soon as you start (accumulate approximately 3 weeks of vacation the first year, and increasing with state longevity)
  • State and Department Wellness Programs
  • Group Life Insurance/Disability Insurance/Supplemental Life Insurance - state provided basic life insurance coverage and affordable supplemental plans
  • Employee Assistance Program - confidential support, information, and resources for all of life's challenges
  • Ongoing training opportunities
  • Excellent medical, dental, and vision insurance - employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
  • Eleven paid holidays in a year
  • Participation in one of the Nation's best state retirement systems
  • Public Sector Student Loan Forgiveness (eligibility requirements may apply)
Responsibilities
  • Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; selling hunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.
  • Receives payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
  • Performs a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
  • Responds in writing to request for pertinent program information.
Minimum Qualifications: (These qualifications are required.)
  • Some knowledge of interviewing methods.
  • Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Please Note: The ideal candidate will have experience reviewing documents for compliance with established procedures, answering a business telephone using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures. They also must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals. If you have experience in these areas please be sure to include this information in your resume.
To learn more about the Idaho Department of Fish and Game, please see the following:
  • (Video) Idaho Fish and Game - We Make It Happen
Thank you for applying with the Idaho Department of Fish and Game!
Contact Information
Idaho Department of Fish and Game
P.O. Box 25
Boise, Idaho 83707
Website
https://idfg.idaho.gov/
If you have questions,
Email
please contact us at:
[email protected]
Phone
(208) 334-3773
EEO/ADA/Veteran
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.