Customer Service Representative Jobs

Job Summary
The Customer Service Representative is responsible for ensuring each customer has a pleasant experience at Western Aircraft by providing a friendly welcoming atmosphere, and exceptional service through anticipating needs and proactively offering services. It is the expectation that all customer requests will be performed in a timely, professional manner. This person will act as the face of Western Aircraft and be the first point of contact for all visitors.
$20.00/hour
Schedule: Thursday-Monday, 1pm-9pm
Employee will always work weekends (Friday, Saturday, and Sunday) and have off Tuesday and Wednesday. Overtime may be required as needed.
Duties & Responsibilities

• Greets arriving/departing customers
• Facilitates customer and vendor catering requests
• Communicates service requests to personnel in Line Service, Maintenance and Avionics via telephone and two-way radio
• Insures rental cars are ordered, on-site, and clean prior to customer arrival
• Documents service requests by completing an aircraft arrival form
• Coordinates customer lodging accommodation requirements
• Informs customers of other services provided by Western Aircraft
• Answers telephones, takes and relays messages to appropriate personnel in a timely manner

Experience & Competencies

• Minimum two (2) years’ experience in a customer service role

Other Prerequisites

• Valid Driver’s License
• Pass pre-employment drug screen and background check
• Ability to obtain Airport Issued security badge

Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.
Equal Opportunity Employer; W/M/Vets/Disabled