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Field Service Tech / Customer Service Rep - Entry Level; Training Provided

Company

Comcast
Address , Franklin
Employment type
Salary $17 an hour
Expires 2023-11-08
Posted at 8 months ago
Job Description
Are you the perfect mix of technical and customer service? We have a great job and career path for you at Comcast! Our local team is currently expanding our Field Service Tech / Customer Service Rep team. This is an entry level position to one of the top companies in the world! If you have customer service experience but want to branch out to Field Service work and gain some awesome technical experience, our talent team wants to talk to you!! For this entry level position, you would be responsible for broadband installation and troubleshooting activities for voice, video and data services for our customer base. We provide an awesome training program for the right person. Other benefits include Day One medical benefits, service vehicle provided by Comcast, opportunities for promotion and more!

Field Service Tech / Customer Service Rep Ben efits:
  • Paid training program
  • Company provided service vehicle
  • Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays (Generous PTO package after first 90 days of employment)
  • ** $2,500 Sign-on Bonus **
  • Eligible to enroll in Medical, Dental, Vision, 401k
  • $17/hour + 5% quarterly bonuses
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services
  • Tuition Reimbursement (where applicable)
  • Discounted Comcast/Xfinity services (cable, high speed internet, etc.)
  • Opportunities for promotion

Field Service Tech / Customer Service Rep Job Respo nsibilities:
  • Manipulates objects such as: pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
  • Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer.
  • Completes required training and pass certification tests within specified timeframe.
  • Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account.
  • Reconciles with warehouse regarding issued CPE (customer premise equipment).
  • Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
  • Uses close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties.
  • Exposure to dogs or other animals in construction areas and in home environments.
  • Performs service calls. Troubleshoots with customer on equipment. Assesses and designs basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi-Fi networks and multimedia over coax alliance (MoCA).
  • Communicates, engages and provides customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
  • Cleans, maintains and stocks vehicle and equipment in order to be prepared to perform required duties. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
  • Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable.
  • Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters, or ladders.
  • Performs jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders and bucket trucks (e.g. 18 to 26 feet), as determined by the system's requirements.
  • Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service in order to provide the best possible service for the customer.
  • Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days. Maintains valid driver's license.
  • In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization. Determines appropriate use of device options and provide advanced customer education to set appropriate expectations.
  • Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and or actions regardless of the outcome, to perform installation and service of products.
  • Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity. Works in areas with exposure to moderate noise levels.
  • Demonstrates the ability to navigate digital tools including work order management and digital diagnostics.
  • Effectively communicates with customers and co-workers.
  • Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet).

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Comcast in an EOE/Veterans/Disabled/LGBT employer

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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