Customer Service Representative / Account Specialist

Join a world-class customer service team that has a lot of variety in its work, is professional, kind, and plays a vital role in the success of our company!
Remote: a hybrid schedule that allows you to work 3 days a week from home
Team size: 6 team members on the BAF internal customer service team
If you like supporting customers, working on a computer doing email and handling complex orders, and solving problems as they arise, we'd love to have you apply!
Team culture: we are a tight-knit team that supports and cares about each other and our customers. The hiring manager is caring, and the team is highly engaged (often getting the highest engagement scores in the company). We also didn't lose any customers during COVID! We have long-standing relationships with our customers and it's critical that this person is truly professional at customer service.
Overtime eligible: Yes, however, we care about work-life balance and work hard to get people out of the office on time.
Day To Day

• Conduct outbound calls to potential and existing customers to introduce new products and/or inquire about satisfaction with BAF.
• Actively participate in continuous learning and training utilizing in-house, online, and outside training resources.
• Foster and maintain solid partnerships between CSRs, Inside and Field Sales, Marketing, Transportation, Finance, and other key functional areas.
• Maintain thorough working knowledge of products, services, and applicable systems to support BAF's customer base.
• Responsible for accurate order entry, order traces, order management, and invoicing of all orders received by BAF. Maintain and update all aspects of customer profiles ensuring accurate and current data exists.
• Provide superior customer service to BAF's internal and external customer base which includes all Foodservice, Retail, and International and Industrial markets.

Do You Have the Ingredients to Become a Basic American Foods Hero?
We're Looking For Someone With

• 3 years of customer service or equivalent experience; Associate's degree preferred
• Excellent problem-solving skills
• Enthusiastic team player with strong interpersonal and relationship-building skills
• Proficiency in the Microsoft Office suite of products
• Exceptional customer service skills
• Excellent organizational skills
• Excellent verbal and written communication skills

Who We Are
What makes an amazing meal so great? The people who create them - those in kitchens and dining rooms everywhere who work hard to plan, prepare and cook every dish to perfection. They're heroes in our eyes, and it's our job to set them up for success. We are proud of our 85-year history, and we credit success to our startup mentality and strategic focus on providing tasty and innovative products to kitchens, cafeterias, and dining rooms throughout America. Our supportive and collaborative culture is driven by our mission - to make mealtime victories happen every single day.
Where We Are
Our locations in Southeast Idaho provide the family-friendly feel of a small town with plenty of nearby nature to explore. This area is perfect for the outdoor activities lover and is only a short distance from two national parks!
What BAF Is Like
As a relatively flat organization, you have a voice from your first day, along with opportunities to explore, learn, and develop new skills with challenging and rewarding work. We're focused on your success, both professionally and personally, and we are committed to offering competitive salaries and a comprehensive benefits package. We are a family-owned, family-friendly company that empowers and supports our employees. We live out our company values and expect all team members to do the same.
You'll Love Working Here If You

• Are guided by a deep belief in integrity & personal values. This is a part of our employees' personal value systems as much as it is the organization's.
• Are knowledgeable and confident, but never boastful. While we are proud of our company, our team and the products we create, we are humble and down-to-earth at our core.
• Hold yourself and others accountable, while always maintaining dignity and respect for yourself and those around you.
• Believe in professional development for ourselves, as well as support the development of others.
• Love what you do, and it shows. Our employees are passionate about what they do and enjoy challenging work.

At BAF, we are an equal opportunity employer. We value diversity and strive to create a supportive and inclusive community of individuals committed to helping each other and our company thrive.