Customer Service Representative Jobs

First Call Jewel of Idaho Falls, ID is looking to hire a full-time Customer Service Representative. Are you great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected electrical, plumbing, and HVAC home service company?

This full-time Customer Service Representative /Dispatcher position earns competitive wages starting at $15.00/hr.

About First Call Jewel

At First Call Jewel, we are super dedicated to making sure that our service is fast, our technicians are friendly, and our products are top-tier in the industry. We have been raising the bar for electrical, plumbing, and HVAC work for over fifty years throughout Southeast Idaho'and we love what we do! We are licensed, bonded, and stand by our work.

None of that would be possible without our exceptional employees! That is why we go above and beyond to promote their well-being and retain the very best team in the business! In addition to competitive wages and incentives, we offer good benefits and an enjoyable work environment.

A DAY IN THE LIFE AS A CSR

As a CSR, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or on your computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. You also communicate with the warehouse to help arrange prompt delivery of parts and equipment. You are like our conductor who directs us as we perform our individual parts resulting in a successful concert of service each day!

You also make phone calls to inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. Afterward, you verify that services have been performed appropriately and clients are happy. You are happy to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

QUALIFICATIONS FOR A Customer Service Representative

• Customer service experience
• Phone experience
• Proficiency with Microsoft Office
• Ability to type 35-45 WPM
• Ability to pass a background and drug test

Familiarity with the home service industry would be a plus but is not required. We can train the right person! Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Are you flexible? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, please apply today!

WORK SCHEDULE

This is a full-time in office position with a typical schedule of Monday thru Friday from 8:00 am to 5:00 pm.

ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be a good fit for this HVAC CSR job, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!