Customer Service Representative - Export

Job description:

Customer Service Representative – Export Specialist

  

Glanbia  

  

Join this dynamic team focused on delivering better nutrition for every step of life’s journey 

   

The Opportunity 

 

The Customer Service Representative – Export Specialist is responsible for communicating with and gaining the confidence of both internal and external customers through accurate orders, communication, problem solving and meeting deadlines all while exceeding customer expectations.  This permanent position will report to the Cheese Customer Service Supervisor and essential functions include but are not limited to the following.    

• Grow and strengthen customer relationships through excellent customer service.
• Manage customers’ expectations through coordinate with logistics, warehouse, and the production team on shipment schedules, changes and/or delays.
• Manage daily cheese pricing and accuracy of invoices pertaining to relevant accounts.
• Organize all customer orders and ensure they are in the system.
• Coordinate in the creations of export documentation for both traders and in market customers/sales team.
• Assist Cheese Export Sales team in servicing export customers in Mexico, LATAM, ASPAC and MENA Regions.
• Anticipate customer needs.

  

 The Skills you will bring to the team

• Ability to read and interpret various safety, operating, maintenance and procedural documents.
• SAP knowledge preferred but not required.
• Proficiency in all Microsoft Office Suite applications.
• Detail oriented with fantastic organizational skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Associate’s Degree or minimum of three years related experience; or equivalent combination of education and experience.
• Bilingual – Spanish is ideal.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

  

Where and how you will work  

The opportunity will be based in Twin Falls, ID and will be fully onsite with a hybrid working potential through our Smart working model upon completion of on the job training.  This allows you a greater choice in how you work and live, giving you a better work-life balance.  

  

What we would like to offer you!  

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and acompetitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.  

 

About Glanbia  

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.  

  

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

At Glanbia, our culture celebrates individuality, knowing that together we are more.