Customer Order Processor (Remote)

Customer Order Processor (Remote)

Cincinnati, Ohio 45241 (Must work EST)

$25hr (Weekly pay)

3 month contract (Excellent potential for extension or permanent)

Part-time: M-F 4hrs a day (Able to work 4hrs between time frame of 12pm-6pm EST)

*Please note: This role requires recent 2-10yrs experience working in a business to business customer service setting, processing and entering purchase orders. Must have experience with ERP systems in SAP.

Duties:

• Provides basic customer service with accurate information in a courteous manner.
• Handling all aspects of the purchase order to cash process for MMT’s international distributors.
• Data entry of purchase orders and following-up on purchase orders (10-20 purchase orders a day)
• Applies critical decision-making skills toward assessing purchasing agents requirements for successful resolution of their issue on first contact.
• Manages customer account information, including contact updates, warranty, repair, and other service requests. Proficient at using resources to support capital sales/tender requests.
• Effectively questions customers, to capture accurate product and event information.
• Provides timely response to all inquiries
• Handles inbound calls appropriately and places outbound calls to ensure closure of issue. Average 12-15 calls a day
• Ensures confidentiality of patient and customer information, as well as confidential and proprietary information, during all customer interactions.
• Accurately assesses the type of support (i.e., phone, email, printed, escalation, field dispatch, or combination) required and provides customer support in the most expeditious manner possible.

Requirements:

• Experience with SAP ERP
• 2-10yrs of experience in customer service environment (preferably Business to Business customer service) entering purchase orders
• High school diploma or equivalent
• Experience with checking orders from system and sending templated emails regarding price discrepancies.
• Excellent experience with entering information accurately into an ERP (SAP) system
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Must have experience answering 12-15 calls a day from customers in a timely manner
• Excellent experience with entering purchase orders in a timely manner
• Previous experience supporting Sales and Operations
• Understanding on how to handle all aspects of the purchase order to cash process
• Experience tracking purchase orders
• Requires passing background and drug test
• Must have a quiet workspace, limited distractions and ability to provide excellent customer service while working remotely
• Experience with Salesforce CRM or similar helpful

Please send your resume. Thank you!