Mortgage Servicing Processor Jobs

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $4.8 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY: Provides servicing support for all real estate loans, ensuring adherence to all applicable policies, procedures, regulations, and guidelines, including Investor Seller/Servicer guidelines.

DUTIES and RESPONSIBILITIES may include the following. Other duties may be assigned.

Duty

Processes and closes modification workouts according to plan specifications including clearing conditions and requesting documents where necessary.

Modification file audits – validates and verifies all critical data on newly modified loans.

Applying current knowledge of modification guidelines, fees, strategies, practices and integrates into member conversations in a professional manner.

Update ACH payment changes due to or as a result of modifications, escrow analysis, escrow cancellation or adjustable rate changes.

Other duties as assigned, including but not limited to processing requests for verification of mortgages; subordination requests; and boarding funded loans, which may include data entry, ordering property tax service contracts, setup of transfer records, and setting up internal and external ACH accounts on applicable systems.

Assisting with member phone calls and loan servicing related cases while providing excellent service to members and staff, responding to verbal and written inquiries/requests within the expected time frame.

Core Competencies

• Strong organizational and analytical skills with the ability and proactiveness to research account detail and history.
• Accountability: Takes action, results oriented and has attention to detail.
• Communication: Strong verbal, listening and writing skills. Builds collaborative relationships and has a strong member orientation.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And EXPERIENCE

• Basic knowledge of consumer or real estate transactions. Previous mortgage support or servicing experience preferred.
• Completion of high school diploma (or equivalent), plus one to three months’ related experience and/or training.

Language Skills

• Ability to speak clearly, tactfully, and effectively to members, volunteers, and employees at all levels of organization.
• Ability to write simple correspondence using correct spelling and grammar.
• Ability to read and interpret procedure manuals, policies, guidelines, simple instructions, and correspondence.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.

Computer Skills

• Ability to effectively utilize Outlook and employee Intranet.
• Proficient in the use of Word and Excel.
• Ability to quickly learn and maintain current working knowledge of all pertinent software applications.
• Moderate keyboard skills at 40 wpm and 10-key by touch.
• Ability to effectively use all applicable banking and loan systems.

Other

• Excellent customer service skills
• Ability to work effectively with members and employees at all levels in the organization
• Detail orientation
• Ability to maintain complete confidentiality of member, employee, and Credit Union information.
• Excellent organizational skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at a proficient skill level.
• May include occasional pushing, pulling, or carrying objects weighing up to 25 pounds such as files and documents.
• Must be able to speak on the telephone for several hours per day.
• Work involves standing and walking for brief periods of time, but most duties are performed from a seated position.
• Requires close vision, distance vision, and the ability to adjust focus.
• Work involves extensive use of computers, up to eight hours per day.

Accountability

The incumbent in this position is directly responsible for the accuracy, timeliness and professionalism of all assigned work.

Salary And Benefits

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

Zone 1: $49,440.00 - $67,980.00

Zone 2: $44,990.40 - $61,861.80

Zone 3: $41,529.60 - $57,103.20

Zone 4: $39,552.00 - $54,384.00