Customer Learning Intern (Sept - Dec 2023)

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
This role will be part of the Customer Learning team and will work closely with Instructional Designer/Developers, Learning Management System Specialists, and Enablement Manager team members to work on projects supporting product education needs of our external customers, partners, and internal employees. This role will have the opportunity to gain an understanding of the usage and importance of education deliverables including eCourses, performance support tools, virtual instructor-led sessions, and certification assessments, and be part of the process of updating these key deliverables.
Work Term: September 5, 2023 - December 22, 2023)
$25/hr
Key Responsibilities

• Project work might include updating legacy eCourse and virtual instructor led content to incorporate new branding/templates/interactions, creating performance support tools, conducting quality assurance content reviews, updating assessments, and organizing internal certification support documentation.
• This is a highly collaborative role, and you will work closely with other team members in updating and creating content as needed.
• You may additionally have the opportunity to help create and maintain team process and style guide standards.

Required Experience

• Experience with Articulate Storyline is preferred. Experience with any other course development tools such as Adobe Creative Cloud, Vyond, Wellsaid, Camtasia, Captivate are a plus.
• Ability to work in a dynamic, team-based environment
• Studying towards a degree in instructional design/development or instructional technology.
• A strong understanding of adult learning principles.
• Demonstrated written and verbal communication skills
• Highly motivated, results-driven, with a true passion for their work and desire to make their projects succeed

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.