Customer Experience Manager - Victoria's Secret - Jersey Gardens - Elizabeth, Nj

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility:
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates

All Store Leadership Team responsibilities include:

• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Managing labor hours within the store to drive top line sales and profit.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Conducting associate observations
• Leading and demonstrating company values within the store.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.
• Demonstrating and leading company policy and procedures.
• Linking results to behaviors and actions to drive top-line sales.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.