Online Customer Experience Team - Remote

What’s under the hood: DriveTime is the largest privately owned used car sales and finance company in the country. Headquartered in Tempe, Arizona, we have more than 120+ dealerships, 3 operations centers and 15 reconditioning centers across the nation. Our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

• Fully explain the steps of the sales process to customers.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
• Communicate with potential customers using all DriveTime platforms including text, chat and email.
• Conduct business within DriveTime policies and procedures.
• Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
• Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees.
• Utilizes an online database to service potential customers and generate dealership appointments.

• Game Room & Onsite Gym. Each site has a unique space for you to relax and unwind by pumping some iron, playing some ping pong or just catching up with friends.
• Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
• Growth opportunities. DriveTime takes a lot of pride in promoting from within. Over 80% of our current leadership has developed internally.
• Benefits like 401(k), company paid life insurance, short and long-term disability.
• Wellness Program. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes B12 shots, teeth cleanings, biometric screenings and much more!
• 11 days of PTO and 6 paid Holidays. Because who doesn’t love time off? This also increases with tenure.
• Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Work From Home!
• Medical, Dental and Vision on day 31. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.

• Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Timely. We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance.
• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• High volume calls taking inbound/outbound call, emails, chat, and text
• FT 40/hr wk from 9am-6pm off 2 days during week and work every weekend from 7am-4pm!!
• Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
• HIRING NOW!!! remotely in Arizona. classes starting every 2 wks.
• Feel free to work from home after the training is completed!!
• High School Diploma required. Associates degree preferred.