Customer Experience Lead-Jersey Gardens Pink

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

All Store Leadership Team responsibilities include:

• Managing labor hours within the store to drive top line sales and profit.
• Leading and demonstrating company values within the store.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Conducting associate observations
• Additional duties as assigned, including but not limited to: Floorset execution, Product launch support, onboarding, and shipment processing.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Linking results to behaviors and actions to drive top-line sales.
• Demonstrating and leading company policy and procedures.
• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.