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Retail Customer Experience Manager Jobs

Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Retail Customer Operations Manager
By Consumer Connection, Inc. At United States
Maintain a strong focus on data integrity in all systems associated with order fulfillment, order management, and order invoicing.
Provide customer support for pre order activities - including customer setup, operational requirements adherence, and systems connectivity.
Excellent written and verbal communication skills in a customer-facing role.
Elite organizational skills and ability to pay close attention to the details.
Experience working with additional sales channels outside of Natural Grocery such as FDMC and Amazon.
Experience working in a high growth, startup environment.
Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Retail Experience Specialist Jobs
By Rivian At , Nashville
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
2+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
Experience using POS and CRM software preferred
Deploy Rivian’s Sales and Customer Engagement strategy at your location, generating demand and connecting with the broader community
Assistant Manager | Retail Experience Needed
By Ultimate Charities At Alexandria, VA, United States
Manage Advertising Promotions - Promotional Materials, Public Relations, Merchandising
Client Retention - Provide the best experience for existing clients creating brand loyalty.
Schedule promotions and manage calendar
Ability to learn basic sales and marketing skills
Designing and Executing Marketing and Promotional Campaigns for clients
Sales - Client Acquisition through excellent brand consulting
Sr. Retail Experience Specialist
By Rivian At , Nashville, 37213
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
3+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
Experience using POS and CRM software preferred
Excellent written and verbal language skills in English, additional languages a plus
Retail Customer Experience Cashier Associate At $12
By Marshalls At , Broken Arrow, 74012
Role models established customer experience practices with internal and external customers
Possesses excellent customer service skills
Possesses strong organizational skills with attention to detail
Supports and embodies a positive store culture through honesty, integrity, and respect
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Promotes credit and loyalty programs during customer interactions
Customer Experience Manager Jobs
By Tesla At , Owings Mills, 21117
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Customer Experience Manager Jobs
By The Pro's Closet At Louisville, CO, United States
2+ years of management experience leading individual contributors in a hybrid and/or remote environment
Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process
A Bachelor's degree, or relevant experience
3 - 5+ years of experience working in the bike industry on the sales, retail, and/or manufacturer side required
3+ years of customer service or retail, providing outstanding service with high standards and outstanding organizational skills
Posses outstanding written and verbal communication skills and great judgment
Senior Manager, Customer & Retail Experience
By Weezie At , Atlanta, 30318
7+ years of prior related experience. Background in client/customer service, project management, or communications a plus
Collaborate cross-functionally to manage special projects including an in-store Give Back program and an in-store embroidery experience
Manage staffing strategies across the Customer Experience and Retail teams
Own customer experience KPIs, including Net Promoter Score (NPS) and other customer satisfaction metrics
Working closely with our Retail Manager and staff, serve as the liaison between the retail and corporate teams
Collaborate with the Merchandising and Marketing teams to bring product launches and promotions to life via an unmatched retail experience
Retail Customer Engagement Manager
By IKEA At , Portland, 97220 $74,497 - $108,020 a year
2 years experience leading leaders
Ensures a great shopping and IKEA brand experience to drive repeat visitation
Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
Acts as a local spokesperson for IKEA in the community and local media opportunities
Customer Experience Specialist - Retail
By Brooks Sports, Inc At , Remote $18 - $22 an hour
Manage time effectively by prioritizing and multi-tasking
Use daily reporting to manage orders in your territory as needed
Associate degree or equivalent experience preferred
1+ years customer service experience preferred
Knowledge of athletic footwear, athletic apparel, and sports bras preferred
Strong interpersonal skills and the ability to deal with adverse situations positively
Retail Customer Engagement Manager
By IKEA At , Sweetwater $74,497 - $108,020 a year
2 years experience leading leaders
Ensures a great shopping and IKEA brand experience to drive repeat visitation
Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
Acts as a local spokesperson for IKEA in the community and local media opportunities
Customer Experience Manager Jobs
By SiteAware At Texas, United States
·2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
Unleash Your Potential as a Dynamic Customer Experience (CX) Manager at Siteaware!
This role will report to the Customer Experience team manager.
·Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a
Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator
·strong presentation skills and be capable of designing and executing a roll-out strategy
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Customer Experience Manager Jobs
By American Express Global Business Travel At , Remote $70,000 - $140,000 a year
Excellent project/process management and prioritization skills.
Minimum 5 years of combined experience in Process Improvement, Program Management, Project Management in a technical role.
Partner with other leaders across the Enterprise Data Management & Analytics department to achieve organizational results.
Familiarity with Qualtrics, Medallia, InMoment, or similar industry leading Customer Experience platform. Qualtrics certification a plus.
Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs.
Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving