Customer Experience Lead Jobs

Atomic is the venture studio that co-founds companies by pairing founders with the best ideas, teams, and resources, and funding those with the most potential. When entrepreneurs co-found with Atomic, they team up with an experienced group of operators who have started dozens of companies, and created billions of dollars in enterprise value. Industry disruptors like Bungalow, Found, Hims and Hers, Homebound, OpenStore, and Replicant all started at Atomic along with dozens more. Atomic was founded in 2012 by serial entrepreneur Jack Abraham and is headquartered in Miami and San Francisco with a distributed team across North America.

Overview: We are a pre-launch company backed by Atomic VC, focused on building a differentiated B2B Fintech product. Our founders were early Technical and Go-to-Market Product leaders at Affirm and Square (now Block), so we are no strangers to building revolutionary Fintech Companies!

We are searching for our first Customer Experience (CX) Lead hire to support the growth of our platform at launch and beyond. You will work on the front lines to build out an exception customer service function from the ground up and ensure an exceptional experience throughout the customer lifecycle. You'll lead and grow all areas of the CX journey from pre-purchase, to new customer onboarding, and ongoing issue resolutions best practices. In addition, you’ll help advance the CX function by acting as our internal “voice of the customer”, creating self-service support documentation, and working with Product to improve and automate manual CX processes.

$120,000 - $140,000 a year

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Atomic considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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