Register
Recruit Create CV

Customer Experience Team Lead Jobs

Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Customer Experience Team Lead
By Independent Community Bankers of America At , Remote $43,685 - $51,201 a year
Maintains comprehensive knowledge of applicable products, services, company policies and procedures.
Help other departments as assigned by manager.
Recognize, document, and alert the manager of trends in customer calls.
Recommend process improvements to appropriate resource or manager.
Meet departmental goals and the position expectations as established by manager.
At least three years’ experience in leading contact center activities or the equivalent combination of training and work experience is preferred.
Customer Experience Lead Jobs
By US Fertility At United States
Strong project management and organizational skills.
Experience managing a remote team
Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.
Bachelor's Degree or equivalent experience preferred.
3+ years’ experience managing diverse teams and driving performance improvement.
Excellent problem solving and communication skills.
Customer Experience Team Member
By LuckyGunner.com At , Fort Worth, 76102 $14 - $15 an hour
You understand that exceptional user experiences must be created in every single interaction with a customer; and
You recognize that a consistently exceptional user experience is a valuable contribution to the value of a brand.
knowledge of firearms and ammunition is required for this job
You eat, sleep, and breathe service (not average service – instead, think Zappos, Starbucks, & Amazon);
Customer Experience Lead Jobs
By Glo At Los Angeles, CA, United States
Strong relationship management skills and ability to influence decision making
Organizational and time management skills
2+ years of supervisor and/or manager level experience
Participate in business projects and initiatives, especially those that are impactful to and/or pose a risk to the customer experience
Build a system of recovery of members after a negative experience and recommend mechanisms to retain these members
Partner with Marketing to engage and convert new members being acquired through different channels with a personalized experience
Customer Experience Research & Insights Lead
By Robert Half At San Ramon, CA, United States
Drive the implementation / expansion of experience management tool in partnership with technical teams when needed
Ability to lead complex projects involving multiple functions with excellent project / program management and organizational skills
Advanced experience implementing, using and driving enterprise use of an experience management platform – Qualtrics experience a plus
Partner with the VP, Enterprise Customer Experience to build a best-in-class research and insights strategy and framework
Develop, manage and execute high quality research initiatives from end-to-end
Analyze qualitative, quantitative and operational data to uncover insights focused on drive action to improve the customer experience
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Lead Analyst - Customer Experience
By Genpact At United States
Qualifications we seek in you!
Adobe Analytics specialist with hands on experience in Business Analysis and Storyboarding.
Experience with Report Builder and various functionalities of Adobe Analytics.
Prior experience in Hospitality or Media and Entertainment clients will be preferred..
Experience of working in functions like Marketing, Customer Experience or Commercial Strategy.
Welcome to the relentless pursuit of better.
Customer Experience Lead Jobs
By Victoria's Secret At Flowood, MS, United States

Leadership, time management, coaching, great customer service, and product merchandising

Customer Experience And Wellbeing Lead
By Barchester Healthcare At Rochester, NY, United States
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience And Wellbeing Lead
By Barchester Healthcare At Brentwood, TN, United States
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience Team Lead - 12:30-9:00Pm Est
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Customer Care Team Lead
By Fubo At United States
Lead the team to provide world-class customer experience
3+ years of team leadership experience, preferably in a contact center industry
Experience in tech support for TV/streaming preferred
Above-average knowledge of tech-related elements and troubleshooting tech devices (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Strong written communications and presentation skills
Fubo provides a highly competitive compensation based on experience and market standards
Business Development Lead - Customer Experience
By WOMEN'S HEALTHCARE CTR At United States
Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.
Strong negotiation and contract management skills.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Strong understanding of Customer Experience and/or Contact Center solutions and the role of in the market.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Past experience working for a large system integrator and serving clients
Customer Experience Associate, Social Lead
By Hearth At United States
You have basic knowledge of Excel, and strong verbal, written, and presentation skills.
We offer health insurance and other team benefits.
You’ll follow up with customers throughout the interaction to ensure a WOW customer experience (CX).
You have experience with social CX tools (Sprout, Sprinklr, Meta Business Suite, etc).
You have excellent verbal, written, and interpersonal communication skills.
You have good decision-making and critical-thinking skills.
Gsi Business Development Lead - Customer Experience
By Zoom At United States
Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.
Strong negotiation and contract management skills.
Strong understanding of Customer Experience and/or Contact Center solutions and the role of Global Systems Integrators (GSIs) in the market.
Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at various levels.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Past experience working for a large system integrator and serving clients
Team Lead, Customer Care (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Lead or assist with project initiatives, including providing requirements and testing.
Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
Associate's degree or equivalent experience.
Two years of call center/customer service experience, preferably in the insurance/financial services industry or related field.
Communication, interpersonal and listening skills.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams

Are you a customer experience enthusiast looking to lead a team of passionate professionals? We are looking for a Customer Experience Team Lead to join our team and help us create an exceptional customer experience. You will be responsible for leading and motivating a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer service, we want to hear from you!

Overview The Customer Experience Team Lead is responsible for leading a team of customer service representatives in providing exceptional customer service to customers. The Team Lead is responsible for ensuring that customer inquiries are answered in a timely and professional manner, and that customer satisfaction is maintained. The Team Lead is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. Detailed Job Description The Customer Experience Team Lead is responsible for leading a team of customer service representatives in providing exceptional customer service to customers. The Team Lead is responsible for ensuring that customer inquiries are answered in a timely and professional manner, and that customer satisfaction is maintained. The Team Lead is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Lead will also be responsible for developing and implementing customer service policies and procedures, and for ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Excellent problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Business Administration, Customer Service, or related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a leadership role
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Excellent problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Knowledge of customer service metrics and performance indicators
• Knowledge of customer service best practices
Job Experience
• At least 3 years of experience in customer service
• At least 1 year of experience in a leadership role
• Experience in developing and implementing customer service policies and procedures
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service performance
Job Responsibilities
• Lead a team of customer service representatives in providing exceptional customer service
•