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Customer Experience Lead Jobs

Customer Experience Team Lead
By Independent Community Bankers of America At , Remote $43,685 - $51,201 a year
Maintains comprehensive knowledge of applicable products, services, company policies and procedures.
Help other departments as assigned by manager.
Recognize, document, and alert the manager of trends in customer calls.
Recommend process improvements to appropriate resource or manager.
Meet departmental goals and the position expectations as established by manager.
At least three years’ experience in leading contact center activities or the equivalent combination of training and work experience is preferred.
Customer Experience Lead Jobs
By US Fertility At United States
Strong project management and organizational skills.
Experience managing a remote team
Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.
Bachelor's Degree or equivalent experience preferred.
3+ years’ experience managing diverse teams and driving performance improvement.
Excellent problem solving and communication skills.
Customer Experience Lead Jobs
By Glo At Los Angeles, CA, United States
Strong relationship management skills and ability to influence decision making
Organizational and time management skills
2+ years of supervisor and/or manager level experience
Participate in business projects and initiatives, especially those that are impactful to and/or pose a risk to the customer experience
Build a system of recovery of members after a negative experience and recommend mechanisms to retain these members
Partner with Marketing to engage and convert new members being acquired through different channels with a personalized experience
Customer Experience & Success Strategy Lead (H)
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723 (H)
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Customer Experience & Success Strategy Lead
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Customer Experience Research & Insights Lead
By Robert Half At San Ramon, CA, United States
Drive the implementation / expansion of experience management tool in partnership with technical teams when needed
Ability to lead complex projects involving multiple functions with excellent project / program management and organizational skills
Advanced experience implementing, using and driving enterprise use of an experience management platform – Qualtrics experience a plus
Partner with the VP, Enterprise Customer Experience to build a best-in-class research and insights strategy and framework
Develop, manage and execute high quality research initiatives from end-to-end
Analyze qualitative, quantitative and operational data to uncover insights focused on drive action to improve the customer experience
Lead Analyst - Customer Experience
By Genpact At United States
Qualifications we seek in you!
Adobe Analytics specialist with hands on experience in Business Analysis and Storyboarding.
Experience with Report Builder and various functionalities of Adobe Analytics.
Prior experience in Hospitality or Media and Entertainment clients will be preferred..
Experience of working in functions like Marketing, Customer Experience or Commercial Strategy.
Welcome to the relentless pursuit of better.
Lead, Customer Experience - Member Services (Remote)
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Effective communication skills in a professionally setting, both spoken and verbal.
Manages multiple channels of communication (e.g., Teams, Jabber) within a timely manner.
Must be available to work between operation hours of 5:00am-8:00pm PST.
Customer Experience Lead Jobs
By Victoria's Secret At Flowood, MS, United States

Leadership, time management, coaching, great customer service, and product merchandising

Customer Experience And Wellbeing Lead
By Barchester Healthcare At Rochester, NY, United States
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience And Wellbeing Lead
By Barchester Healthcare At Brentwood, TN, United States
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience Team Lead - 12:30-9:00Pm Est
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Business Development Lead - Customer Experience
By WOMEN'S HEALTHCARE CTR At United States
Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.
Strong negotiation and contract management skills.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Strong understanding of Customer Experience and/or Contact Center solutions and the role of in the market.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Past experience working for a large system integrator and serving clients
Customer Experience Associate, Social Lead
By Hearth At United States
You have basic knowledge of Excel, and strong verbal, written, and presentation skills.
We offer health insurance and other team benefits.
You’ll follow up with customers throughout the interaction to ensure a WOW customer experience (CX).
You have experience with social CX tools (Sprout, Sprinklr, Meta Business Suite, etc).
You have excellent verbal, written, and interpersonal communication skills.
You have good decision-making and critical-thinking skills.
Gsi Business Development Lead - Customer Experience
By Zoom At United States
Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.
Strong negotiation and contract management skills.
Strong understanding of Customer Experience and/or Contact Center solutions and the role of Global Systems Integrators (GSIs) in the market.
Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at various levels.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Past experience working for a large system integrator and serving clients
Customer Experience Lead Jobs
By Legrand, North America At St Louis, MO, United States
Strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
Basic fabrication, assembly and electronics skills such as but not limited to Sheetmetal fabrication, welding, drilling, punching and soldering.
Support customer directly with post sales installation, service & technical questions.
Support Inside sales with both pre and post sales questions and issues.
Evaluation, testing and root cause analysis of returned, defective and site issues.
Support production / manufacturing by assisting in quality issues during builds and well as post shipment issues.
Customer Sales Lead Jobs
By The Kraft Heinz Company At Goodlettsville, TN, United States
Leads cross‐functional business planning in category management- supply chain efficiency- technology- and local marketing
Harnesses the power of diversity – thinking- background- and experience
Strong financial competence inclusive of previous experience owning a P&L- proficiency in deploying trade- and understanding of profit and revenue drivers
Significant experience in building customer relationships- preferably in a CPG environment
Liaison to the customer and Kraft Heinz HQ Sales organization
Leads and/or assists with major business reviews and customer visits- including annual reviews and “top‐to‐top” meetings
Customer Success & Experience Lead
By TestBox At United States

See full JD and apply here:

Customer Experience Lead Rep Supervisor
By Patagonia, Inc At , Remote $29.50 - $36.50 an hour
Experience with rolling out new initiatives and with change management.
Process payroll and support the Workforce Management team with schedule management.
Develop and manage an internal infrastructure with systems, programs, reporting, and business updates for a well-ordered operation and exceptional customer experience.
Work with People & Culture and Benefits to support team members.
Proven leader with the ability to motivate others to deliver exceptional customer experiences through support, coaching, and development.
Skilled at dealing with ambiguity and demonstrated flexibility in a changing work environment.
Customer Experience Lead Jobs
By DraftKings Inc. At Las Vegas, NV, United States
Intermediate PC skills with working knowledge of spreadsheets and reports.
Manage the support queues (email, chat, social, etc.) to ensure we meet KPIs as defined.
Strong desire to teach and coach a team to deliver quality customer experience.
Demonstrate the ability to manage multiple tasks, while effectively focusing on priority issues.
Bachelor's degree or equivalent work experience.
Provide continual evaluation of processes and procedures. Suggest methods to improve operations, efficiency, and service to both internal and external customers.

Are you looking for an exciting opportunity to lead customer experience initiatives and make a real impact? We are looking for a Customer Experience Lead to join our team and help us create an exceptional customer experience. You will be responsible for driving customer satisfaction and loyalty through innovative strategies and initiatives. If you have a passion for customer service and a knack for problem-solving, this could be the perfect role for you!

Overview:

A Customer Experience Lead is responsible for ensuring that customers have a positive experience when interacting with a company. They are responsible for managing customer relationships, resolving customer complaints, and providing customer service support. They must be able to identify customer needs and provide solutions that meet those needs.

Detailed Job Description:

A Customer Experience Lead is responsible for managing customer relationships, resolving customer complaints, and providing customer service support. They must be able to identify customer needs and provide solutions that meet those needs. They must be able to communicate effectively with customers and other stakeholders. They must be able to analyze customer feedback and develop strategies to improve customer experience. They must be able to develop and implement customer service policies and procedures. They must be able to manage customer service teams and ensure that customer service standards are met.

What is Customer Experience Lead Job Skills Required?

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage customer service teams
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Experience Lead Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 3 years of customer service experience
• Experience in customer service management
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Experience Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM)
• Knowledge of customer service metrics

What is Customer Experience Lead Job Experience?

• At least 3 years of customer service experience
• Experience in customer service management
• Experience in customer relationship management (CRM)
• Experience in customer service metrics

What is Customer Experience Lead Job Responsibilities?

• Manage customer relationships and resolve customer complaints
• Provide customer service support
• Identify customer needs and provide solutions
• Develop and implement customer service policies and procedures
• Analyze customer feedback and develop strategies to improve customer experience
• Manage customer service teams and ensure customer service standards are met