Customer Experience Lead Rep Supervisor Jobs

Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.

Conduct varies surveys related to health assessments and member satisfaction.

Accurately document pertinent details related to Member or Provider calls.

Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.

Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.

Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.

Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.

Other duties and responsibilities as assigned.

Recognition: Celebrates and reinforces employee successes through recognition and promotion.

Talent Advocate: Strong competency in selecting, developing and retaining talent

This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.

Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.

Show prior experience in call center supervisor environment

Show prior experience in healthcare industry products and service processes

Show prior experience of 5 years in achieving defined metrics within a call center or operations center.

Show prior experience of 3 years in achieving defined metrics within a call center or operations .

Strong project management and organizational skills.

Experience managing a remote team

Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.

Bachelor's Degree or equivalent experience preferred.

3+ years’ experience managing diverse teams and driving performance improvement.

Excellent problem solving and communication skills.

Strong relationship management skills and ability to influence decision making

Organizational and time management skills

2+ years of supervisor and/or manager level experience

Participate in business projects and initiatives, especially those that are impactful to and/or pose a risk to the customer experience

Build a system of recovery of members after a negative experience and recommend mechanisms to retain these members

Partner with Marketing to engage and convert new members being acquired through different channels with a personalized experience

Drives localized customer and employee strategies and shares trends with the Store Experience Manager.

Drives a positive customer experience by building relationships and providing solutions to their needs.

Creates and sustains positive customer and employee experiences.

Identifies opportunities in their store to improve the customer and employee experience.

One year of leadership experience

Previous experience in sales, customer service, or related field

Drives localized customer and employee strategies and shares trends with the Store Experience Manager.

Drives a positive customer experience by building relationships and providing solutions to their needs.

Creates and sustains positive customer and employee experiences.

Identifies opportunities in their store to improve the customer and employee experience.

One year of leadership experience

Previous experience in sales, customer service, or related field

Drives localized customer and employee strategies and shares trends with the Store Experience Manager.

Drives a positive customer experience by building relationships and providing solutions to their needs.

Creates and sustains positive customer and employee experiences.

Identifies opportunities in their store to improve the customer and employee experience.

One year of leadership experience

Previous experience in sales, customer service, or related field

• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)

For more information on Rudin Management and its portfolio, visit www.rudin.com.

All offered benefits are subject to the terms/conditions of the benefits plans.

*Salary may vary based on work experience, market conditions, and qualifications/training.

• Detail-oriented with organizational and analytical/problem-solving skills

• Outstanding communication skills, both written and verbal

Conflict resolution and escalation management

Carrier, Enterprise Partner, & Vendor Relationship Management

Project Management & User Acceptance Testing

Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs

Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)

Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness

Drives localized customer and employee strategies and shares trends with the Store Experience Manager.

Drives a positive customer experience by building relationships and providing solutions to their needs.

Creates and sustains positive customer and employee experiences.

Identifies opportunities in their store to improve the customer and employee experience.

One year of leadership experience

Previous experience in sales, customer service, or related field

Drives localized customer and employee strategies and shares trends with the Store Experience Manager.

Drives a positive customer experience by building relationships and providing solutions to their needs.

Creates and sustains positive customer and employee experiences.

Identifies opportunities in their store to improve the customer and employee experience.

One year of leadership experience

Previous experience in sales, customer service, or related field

Drives localized customer and employee strategies and shares trends with the Store Experience Manager.

Drives a positive customer experience by building relationships and providing solutions to their needs.

Creates and sustains positive customer and employee experiences.

Identifies opportunities in their store to improve the customer and employee experience.

One year of leadership experience

Previous experience in sales, customer service, or related field

Is accountable for functional, operational, and/or program management.

Manages performance appraisals and pay reviews.

Manages training for 3 or more employees.

Manages hiring and termination actions.

Requires broad technical expertise and industry knowledge.

Has basic knowledge of other disciplines.

Strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.

Basic fabrication, assembly and electronics skills such as but not limited to Sheetmetal fabrication, welding, drilling, punching and soldering.

Support customer directly with post sales installation, service & technical questions.

Support Inside sales with both pre and post sales questions and issues.

Evaluation, testing and root cause analysis of returned, defective and site issues.

Support production / manufacturing by assisting in quality issues during builds and well as post shipment issues.

• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)

For more information on Rudin Management and its portfolio, visit www.rudin.com.

All offered benefits are subject to the terms/conditions of the benefits plans.

*Salary may vary based on work experience, market conditions, and qualifications/training.

• Detail-oriented with organizational and analytical/problem-solving skills

• Outstanding communication skills, both written and verbal

Manages delinquent accounts sent to collection agency, including dealing directly with patron disputes and questions.

What can we offer you for all your hard work?

What are the minimum qualifications?

Additional information on job responsibilities:

Medical, dental, and vision coverage for you and your family.

Paid vacation and sick time in accordance with City policies.

Responsible for call card processing, order acknowledgements and exception management to prevent order errors.

Remain in compliance with established performance metrics that support the optimal UNFI customer experience.

0-2 years customer service experience or other related business experience

Excellent communications skills, both verbal and written.

Assist customers with orders, claims and furnishes information on products.

Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.