General Manager, Airport Customer Experience

Location: Port Columbus Intl Apt (CMH-TRML)
Additional Locations: None
Requisition ID: 68407
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• This role is a part of our Field Stations team within our Customer Experience group
• Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What You'll Do

• Oversees, monitors, and controls budget and manages overall financial administration
• Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Assesses and executes appropriate resources to optimize station performance
• Monitors, reviews, and reports station performance
• Acts as liaison between the Company and various organizations
• Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
• Manages scheduled, off-scheduled and charter flight operations and meet performance goals
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent work experience preferred
• Track record of exceptional supervisory, leadership and motivational skills
• 5 years airline operations experience

Preferred Qualifications- Education & Prior Job Experience

• 3 years in supervisory or management capacity
• Knowledge of managing an operating budget

Skills, Licenses & Certifications

• Track record of exceptional supervisory, leadership and motivational skills
• Ability to resolve issues with internal and external customers
• Effective conflict resolution skills
• Must be able to secure appropriate airport authority and/or US Customs security badges
• Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing
• Understands the importance of safety, compliance and regulatory standards associated with flight operations
• Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
• Ability to take initiative to act upon and adapt to a fast-paced environment
• Valid US drivers license
• Ability to deliver key corporate messages across all workgroups
• Uses sound business judgment to make key decisions
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Demonstrated collaborative ability across departments, business units, vendors and contractors
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
• Ability to work cohesively with collective bargaining units

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 68407