Customer Representative Associate Ii (23-72) Intermittent

Maine Department of Transportation
Salary: $15.85 - $21.93/Hourly ( Salary Schedule )
Office/Bureau: Maine State Ferry Service
Location: Tremont/Bass Harbor, ME
Position Number: 02500-0817
Opening Date: May 26, 2023
Closing Date: June 12, 2023

The Maine State Ferry Service is seeking an intermittent Customer Service professional to work in Tremont/Bass Harbor, Maine.
Responsibilities Include, But Are Not Limited To
Provide excellent customer service, in every situation - understand, communicate, and uphold security and operational procedures for customers and all types of vehicles. Use current software, sell tickets, and collect appropriate fares in accordance with the published tariff for persons and vehicles using MSFS vessels and/or parking facilities. Perform daily accounting functions, prepare shift activity/ cash report, deposit daily monetary receipts. Provide schedule, fare, and other information to the public in person and over the telephone. As a Line attendant, assist vessel crews in managing vehicle queues, check and collect tickets, enforce line up procedures, direct traffic and provide information/direction to passengers and the public as necessary. Maintain interior/exterior of terminal building, perform opening/closing duties including securing the building and office, confirming cleanliness of lobby, public restrooms, and lighting. Perform security functions per the Maritime Transportation Security Act.
To be minimally qualified for this position candidates must provide evidence of the following experience:
A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.
Application Instructions
Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications.

• If you require a paper application or have general questions, please contact MaineDOT Human Resources at 207-624-3050 or via email at [email protected]

Why join our team?
We Believe In Supporting Our Workforce's Health And Wellbeing With a Valuable Total Compensation Package, Including
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day.

• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
• Retirement Plan – The State of Maine contributes 13.16% for MSEA positions and 17.96% for Confidential positions, of employee’s pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.