General Manager, Airport Customer Experience

Location: Cleveland Hopkins Intl Apt CCSC (CLE-CCSC)
Additional Locations: None
Requisition ID: 67899
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• This role is a part of our Field Stations team within our Customer Experience group
• Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What You'll Do

• Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
• Assesses and executes appropriate resources to optimize station performance
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Acts as liaison between the Company and various organizations
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
• Monitors, reviews, and reports station performance
• Oversees, monitors, and controls budget and manages overall financial administration
• Manages scheduled, off-scheduled and charter flight operations and meet performance goals
• Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Track record of exceptional supervisory, leadership and motivational skills
• 5 years airline operations experience
• Bachelor’s degree in related field or equivalent work experience preferred

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of managing an operating budget
• 3 years in supervisory or management capacity

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 67899